Reviews (6.7/10 Avg. rating)


Darn, there are no reviews yet for this manufacturer.

Fido overcharges you for things you don't even know. I have a plan of $55/month and i have never paid that much! I always have to pay either $100-$250. It's horrible ! And i can't seem to find a good option to use anymore.
Fido overcharges you for things you don't even know. I have a plan of $55/month and i have never paid that much! I always have to pay either $100-$250. It's horrible ! And i can't seem to find a good option to use anymore. Less
CHAS NELSON

Keeps going on forever!

Audiovox CDM 9100

This phone is 11 years old and in 3rd users hand with original battery and operating fine. Sits in my car thru hot and cold as emergency phone with 100 min/mos local free calls per mos, for $100 per year + tax with Bell mobility(they don't advertise this plan). Yes that's me below too, 2 years ago.... More
This phone is 11 years old and in 3rd users hand with original battery and operating fine. Sits in my car thru hot and cold as emergency phone with 100 min/mos local free calls per mos, for $100 per year + tax with Bell mobility(they don't advertise this plan). Yes that's me below too, 2 years ago. Of course antenna is a little bent, but still runs fine with good reception. Chas Less

Total nightmare

Virgin Mobile

I never had a issue with virgin mobile really with the actual coverage or customer service because I never had to deal with their customer service call centre reps, but then I broke my phone and sent it away for warrenty service, after a month of waiting and having to call them after a month to get... More
I never had a issue with virgin mobile really with the actual coverage or customer service because I never had to deal with their customer service call centre reps, but then I broke my phone and sent it away for warrenty service, after a month of waiting and having to call them after a month to get my loanerphone and kit to send my broken phone to virgin, I got the loaner phone, then they wanted more than what the phone retailed for to fix it, so I asked them to send me my phone back which they did, I sent them their loanerphone back, through the courier service that brought me the loaner phone with the virgin mobile supplied kit, I received a e-mail stating that they received the loaner phone back and I thought the situation was resolved, 2 months later my phone got shut off, my phone said to dial *611 to access customer service which the phone would not do, after I did manage to get ahold of virgin mobile they said they charged me 250$ each for 2 other loanerphones they sent me. I was like what the heck. you sent me one phone, why on earth would you send me 2 more phones before confirming where the other one went? then they said well canada post confirms you received the phones, as I informed them I received one phone from purolator courier service not canada post, I don't know who signed for those other phones or where they went but first of all you are the idiots who sent 2 more phones out to god knows where and I'm the one expected to pay up for your mistake, after 40 calls and getting hung up on and lied to by many different call centre agents from every country other than my own country (canada) who couldn't say my name correctly and had a obvious language barrier and having to explain myself to every single agent I talked too because nobody warm transfers or puts any information in their "notes" for each call. i finally got to their "solutions" centre who yes admitted they did screw up by sending 2 other phones to some other adress I did not live @, and took the charges off my phone, but would have to send me back to "billing" to have them reactivate my phone. when I got to that person they had no idea about any of this and refused to re-activate my phone and told me I was at fault. sadly BELL OWNS VIRGIN MOBILE in canada, so I can't switch to them and in the area I live in Rogers is the only other real alternative but rogers has no coverage where I live oddly enough. so I couldn't even switch cell carriers and had to basicly sit down and take what garbage virgin mobile was trying to feed me. so after a couple of more calls I finally got it cleared up for now, I'm holding my breath as it's been less than 24 hours since they turned my phone back on and I just received a e-mail from them saying I owed $614....needless to say once I'm able to cut this parasite of a company off of my wallet I am done with virgin mobile,. they get 2 thumbs and 2 big toes DOWN in my eyes not for their coverage but for their complete LACK of customer service! Less

Hey Josiah! Sorry to hear that! Toes and thumbs down is definitely not how we roll! If you still need anything at all, please email us at hello@virginmobile.ca-- we'd be happy to make sure this is all sorted for you! Lots of Love, Virgin Mobile

Josiah Crossman
No it's definitely how you roll, considering after your warrenty people removed charges i had to argue with another call centre agent to hook my cell back up and not charge me for time that i could not use because of your screw up not mine. Thm i get e-mails and txt's from your company stating i still pwe $600? Once my not so super tab is paid off i am done with your company.

terry

I hear your pain they should be shut down for the lies they tell my sons phone was sent to them back in january for repairs and they lost his phone until may 17th then when we called nack to fight with them again they offered a 100 dollar credit on his account and didnot give him a loaner phone for his lost phone wich they lost they then sent it back on may 20 th and it was still broken they didn't even look at it or fix it when the service personal received it they where told to cancel the work order and not fix it the paper work that came back with the phone says there is only miner scratches on the phone but when we called the customer service area said it has water or internal damage one or the other and we asked who we can talk to besides them like head office personal and they told us there is no one above them to talk to the head office will not talk or deal with any issues from there customers NICE company what a way to treat your customers... they should be shut down if thats the why they run their company


Yes, same issues. I thought I was going to have a breakdown. We had to jump through hoops to get a phone fixed that is still under warranty. The loaner phone broke ( $250.00 charge??????) It has no case and when it was dropped on the grass the glass cracked. Poor crap quality. Than luckily when I went to drop off the loaner phone in the mail box the Canada Post people tome me that they don't use Purolator. Thank Good ness because VIRGIN would of said it was my fault that I mailed it in correctly and now it is lost. Are you kidding me? I have been on the phone for the past 5 hours and ready to pull out my hair. I have never ever dealt with worse service. They couldn't get my name straight than when I called back they said that is not who is on the account. Oh please get someone who speaks English. The supervisor's are of no help. The send you a loaner phone with no case so if you drop it - it will break and they charge you. They don't tell you how to send back the loaner phone. SO, Canada Post sends you the loaner from Toronto and than you send it back to another address in Toronto only for it to be purolated and not through Canada Post. It says to put it in the nearest box. So than you do and now your charged for a lost phone. You want to cancel? Great! Now you owe a bunch of money because only $2.00 per month are actually going to pay off the phone. You want to wait with the horrible service? It will take another 5 years to pay it off. Seriously? This was a phone for our son not for a business person or someone who spend lavish amounts of money. I have wasted so much time that I will never get back. Will never use this company in my lifetime. Will be writing to the newspaper since I am sure we are not the only ones!! Hands down worst company we have ever dealt with.

Erik Hoflick
Hi I Have had nothing but nightmares with virgin Since i joind them had the same issues trying to fix my phone twice the second time it took 3 months and 3 loner phones which they tryed to charge me for . and i recently took a trip to the states nededing my phone to run my business I added on what i think i needed to keep things reasonable which was $80 in extras and i spent a hour on the phone with a rep trying to get a better travel plan but no luck thinking i was covered properly used my phone fro business calls and text opon ariving home i get a $300 dollar bill for use in the states they say i missed a add on feature for text another $20 which i was not aware of the offer to reduced the bill by 40 % i said not good enough i want to talk to someone else they then threaten me if i do talk to some one else i will loos the 40% reduction . What is that very bad business virgin Im very upset do not like to be threatened . Im filing a report with the better business buro and calling a lawyer . im done with your company and will be telling everyone i can not to use you and all my friends and family will also be switching providers . You are bullies not business people . How hard is it to look at each case as a personal one It is quite obvious i would have added the extra $20 had i known and really it should not cost $100 to go to the states for a week to keep the same services you have in Canada it is outrages you Are criminals Thieves and Bullies Virgin I hope your proud of your Nasty Company .

james

thanks ppl, after reading your comments i have decided not to go with virgin mobile


Now we no how the rich keep getting richer they steal it dollar here dollar there it all adds up

Nancy Steacy
Nancy Steacy
Yes wors company ever trying to get waybill to send back loaner phone no sucess after 6 time but 250$ fee tacked on bill im ashamed as Canadian to havevto address this as Canadian company grrr
Metman

Bought this new in 2001

Audiovox CDM 8100

Yes, I have hung onto this phone for 11 years (2012 now). BUT it is an amazingly durable phone, and costs me $100/year prepaid.
Yes, I have hung onto this phone for 11 years (2012 now). BUT it is an amazingly durable phone, and costs me $100/year prepaid. Less

Art

Hey Metman..... Where do you source batteries? How do you charge batteries?

Feb 2011, got it free with a plan more than 6 years ago and it's still going, the speakers, the reception, is amazing. Although I don't use most of the features, I love this phone, hope I don't have to put it to rest.
Feb 2011, got it free with a plan more than 6 years ago and it's still going, the speakers, the reception, is amazing. Although I don't use most of the features, I love this phone, hope I don't have to put it to rest. Less
I've had my phone since 1996...yes, 15 years! We've drive all over the country and in Canada.....it picks up a signal often when other newer phones do not. Though my husband thinks I'm nuts and I now need to buy batteries online.....I'm not relinquishing this great and super sized model! PJ
I've had my phone since 1996...yes, 15 years! We've drive all over the country and in Canada.....it picks up a signal often when other newer phones do not. Though my husband thinks I'm nuts and I now need to buy batteries online.....I'm not relinquishing this great and super sized model! PJ Less

Basic Indestructable Cellphone.

Audiovox 8615

I got this as a present from my dad 5 years and it still hasn't broken. I've dropped it so many times and it at the most it's only gotten scratched a bit and the battery fallen out. Still works exactly the way it did when I bought it. It's great if you only use your phone for random talking and text... More
I got this as a present from my dad 5 years and it still hasn't broken. I've dropped it so many times and it at the most it's only gotten scratched a bit and the battery fallen out. Still works exactly the way it did when I bought it. It's great if you only use your phone for random talking and texting, a pretty useful prepaid phone. Also an effective alarm clock, especially if you use the 3 times after 5 minutes setting on the loudest volume. A few cons over the years though: The battery heats up if you're storing it close to you, but it still works fine. Text messages sometimes take a while time to send and receive. Reception is a getting to be a problem too - the older it gets, the harder it is the find a good signal. Now that I'm in university it's harder to get a signal on campus, I end up seeing the no signal screen in most of my classes, and it might be attributed to the phone's age since there's a bell tower close by. Should be decent reception. I also don't like how if there is no signal, there is no time on the LCD window on the front. Less

Stephanie_45192
Have you been able to find a replacement battery for your phone?

WORKS ON FOR EVER

Audiovox CDM 9100

Used cell phone given me and started again by me as new owner....been in my car as emergency phone summer hot and winter freezing, in glove box,charging when car runs ...still runs fine after about 7 years with original battery and 3 cars!!
Used cell phone given me and started again by me as new owner....been in my car as emergency phone summer hot and winter freezing, in glove box,charging when car runs ...still runs fine after about 7 years with original battery and 3 cars!! Less
Had this phone for almost 4 years until it finally broke because the charging pin came loose. I could toss this phone all over the place and it would bounce right back, not flimsy like these new ones. Cant do anything with it except make calls and text but what else would you need to do? Great phone... More
Had this phone for almost 4 years until it finally broke because the charging pin came loose. I could toss this phone all over the place and it would bounce right back, not flimsy like these new ones. Cant do anything with it except make calls and text but what else would you need to do? Great phone and did me well despite being ugly as hell. Less

Audiovox CDM9200 phone

Audiovox CDM-9200

The first thing I don't like is that the phone does not have a picture chip, so you need to text your picture(s) out of the phone, or get a ubs transphere cable. Second, the battery for this phone was discontinued in sept.2009, and even on the internet, tracking one down is geting harder and harder... More
The first thing I don't like is that the phone does not have a picture chip, so you need to text your picture(s) out of the phone, or get a ubs transphere cable. Second, the battery for this phone was discontinued in sept.2009, and even on the internet, tracking one down is geting harder and harder to do. What good is a phone if there is no battery for it? And last, I have only been able to find a car charger for this phone. When I've gotten wall chargers for this model, the plug that fits into the phone is just a hair larger and won't fit the phone. Less

About Audiovox

Audiovox Corporation is an international distributor and service provider specializing in mobile and consumer electronics industries. Audiovox conducts business through its seven subsidiaries.

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Audiovox markets its products under the Audiovox name and others, including: Car Link, Advent, Discwasher, Energizer, Heco and others.

Founded in 1965 by John J. Shalam, Audiovox reached $100 million in sales in 1975. Other milestones include going public with an IPO in 1987, splitting into two Marketing Groups in 1991, begins selling aftermarket mobile video systems in 1997 and reaches $1 Billion in sales in 1999.

In addition to mobile products, Audiovox also makes radios, speakers, amplifiers, compact disc changers and other products.

Main competitors include Sony, Panasonic, Kenwood, Alpine, Monster Cable and others.


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