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What You Need to Know


Founded in 2000, Verizon Wireless is the largest wireless phone carrier in the United States. Serving more than 142 million subscribers, their robust coast-to-coast 4G LTE network includes rural areas other carriers don’t reach thanks to their LTE in Rural America program.

They offer both postpaid and prepaid services. Postpaid plans range between $40 and $115 per month based on your plan needs. Prepaid plans range between $30 and $60 per month.

If you need a device, you’ll find no-interest financing available on a new phone with a contract commitment. Already have your own phone? Verizon supports a decent selection of unlocked 3G/4G phones!

What’s Good?

  • No-interest phone financing
  • No-contract plans available
  • Bring your own device plans available
  • Calling to Canada and Mexico included on many plans
  • No roaming fees in Canada and Mexico included on many plans
  • Data rollover on all postpaid plans
  • Unlimited data plan available

What’s Bad?

  • Known for adding bloatware to phones

Show more

Notable Features

Carryover Data: Any unused data from your current monthly allotment will rollover to the next month. If data is not used by the end of the following month, it expires.

Safety Mode: Instead of automatically charging you for data top ups or overages, they’ll throttle your speed until the next billing cycle.

Exclusive Streaming Deals: Great for sports fans, these deals allow you to enjoy your favorite entertainment without worrying about your data bucket! Current partnerships include the NFL and the Verizon Indycar Series.

LTE Advanced: Offering 50% higher peak speeds, Verizon’s 4G LTE network is the fastest in the United States.

Awards and Recognitions

How's the Network Coverage and Speed?

They claim their 4G LTE network covers more than 2.3 million square miles and 98% of all Americans.

Data from OpenSignal breaks down Verizon network types as follows:

  • 80% LTE (4G)
  • 12% EVDO A (3G)
  • 8% eHRPD (3G)

You can check coverage and network types in your area using their Coverage Map.

Data from OpenSignal shows that average download and upload speeds on the 4G network are 11.5Mbits and 5.8Mbits per second respectively. 3G speeds are slower at 0.5Mbits per second for both uploads and downloads.

PC Magazine's 2016 US Study, “Fastest Mobile Networks”, found slightly higher speeds showing national averages for downloads at 27.79Mbits per second and uploads at 14.74Mbits per second.

Do They Charge Roaming Fees?

For domestic coverage, there is no need to worry about roaming. In areas without network coverage, you will see “Extended Network” displayed on your device. There is no additional charge for usage in this mode.

If you are travelling outside the US, you might incur roaming fees. Many of the upper-tier plans include roaming in Mexico & Canada.

Pay-per-use rates vary by country. Common fees include:

  • Voice: $0.99 to $2.99 per minute
  • Text Messaging (SMS): $0.50 per sent text and $0.05 per received text
  • Multimedia Messaging (MMS): $0.25 per sent message and $0.25 per received message
  • Data: $2.05 per MB

To help manage roaming costs, Verizon Wireless offers several add-ons:

  • Daily TravelPasses: These 24-hour passes allow you to use your device in more than 100 countries for a flat daily fee. Usage counts against your monthly allotment. Prices range from $2 per device, per day to $10 per device, per day depending on your destination.
  • Monthly International Travel Packages: Good for up to 30 days from purchase, these add-ons supplement your existing monthly allotments and unlock lower per-use rates in more than 140 countries. Prices range from $15 per device, per month to $40 per device, per month.

For rates in specific countries or more information about travel packages, consult the International Travel page.

What About Long Distance Fees?

Domestic calls to landlines and mobiles in the US are included with every plan. However, if you’re calling outside of the country, fees may apply. Many upper-tier plans include calling to Canada and Mexico at no additional charge.

Pay-per-use rates vary by country starting at $0.20 per minute.

If you plan to call international numbers often, you might consider taking advantage of an addon.

They offer two options depending on your needs:

  • Call the World Share Plan: For $20 per account you unlock access to 1,000 minutes good for calls to more than 230 countries. Additional minutes are billed at $0.10 each.
  • International Value Plan: For $5 per line you can enjoy free calls to Canada and Mexico as well as reduced rates to more than 230 countries. Per-minute rates start at just $0.05 and vary by country.

You can find more about specific calling rates and options on the International Long Distance page.

Can I Tether My Phone?

For most new plans, tethering or using your phone as a mobile hotspot is included at no additional charge. However, any data used by devices connected through tethering counts against your monthly data allotment. Tethering is also throttled if Safety Mode is activated on your account.

When tethering, track your data usage closely. Laptops, gaming consoles and other non-mobile electronics often consume more data than your phone or tablet will.

Can I Rollover Unused Data?

All new postpaid service plans at the time of writing include Carryover Data! Unlike many other carriers, you can even rollover any data top-ups or gifts for up to one month.

Unfortunately, if you’re on prepaid service, data rollover is not available.

What Add-ons or Bundles are Available?

Most Verizon plans include voicemail, call waiting, conference calling and access to a suite of apps to manage your account and features. If you’re looking for additional features, these are some of the most popular options:

  • Caller Name ID: For $2.99 a month, you can display the name of callers even if they’re not in your contacts.
  • Premium Visual Voicemail: Skip the voice menus and use an app for voicemails for $2.99 per month! They can even be converted to text for easy reading.
  • Roadside Assistance: For $3 per month, per line, you can enjoy fuel delivery, free towing, tire service and locksmith service for added peace of mind.
  • VZ Navigator: For $4.99 per month you can add enhanced GPS service to your devices complete with turn-by-turn navigation, intelligent routing and traffic updates.
  • Data Boost: Most new plans support Data Boosts, allowing you to add 1GB to your data bucket for only $15.
  • Verizon Cloud: With various prices and capacities, this feature ties cloud storage to your account to make storing and sharing photos, videos and other media hassle free.

Can I Bring My Own Device?

Yes! Many unlocked GSM/4G phones with SIM support work with Verizon. General requirements include:

  • The phone must not be on the IMEI blacklist
  • The phone must support frequencies in use by the Verizon network
  • The phone must not be assigned to another Verizon account
  • The phone must not be locked to another carrier network

They offer a Bring Your Own Device page--complete with phone compatibility checks--to get you started.

Do They Require a Credit Check?

There are no credit checks for prepaid service. However, monthly service agreements may require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.

To run the credit check, the carrier will need:

  • Your name
  • Current address
  • SSN

In some cases, a government-issued ID--such as a Driver's License, State Identification Card or Passport--is required as well.

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

For more information on credit check requirements and how they might affect your account, consult their Community Forums.

Do They Charge an Early Termination Fee?

Depending on your plan and contract, early termination fees might apply when cancelling.

Verizon’s Customer Agreement states:

“If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device on or after November 14, 2014, your early termination fee will be $350, which will decline by $10 per month upon completion of months 7–17, by $20 per month upon completion of months 18–22, and by $60 upon completion of month 23 and will be $0 upon completion of your contract term. For other contract terms entered into on or after November 14, 2014, your early termination fee will be $175, which will decline by $5 per month upon completion of months 7–17, $10 per month upon completion of months 18–22, $30 upon completion of month 23 and will be $0 upon completion of your contract term. . . . Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then.”

Can I Port My Number To or From Verizon?

Yes! Verizon follows all Local Number Portability guidelines--allowing you to transfer numbers both in and out of your Verizon account.

Requirements include:

  • The accounts your are transferring to or from must be active and in good standing.
  • Local Number Portability rules must apply to the areas from which you wish to transfer the number.

This service is provided for free. However, if you are porting in a number after the line of service is already activated, you might incur number changing fees. There may also be fees for porting out from your other service provider.

You can find out more information at the Local Number Portability FAQ.

Will They Unlock My Phone?

According to their site, most new 3G and 4G Verizon phones are not carrier locked. If you find your phone is locked, they recommend calling customer support for help.

As with most carriers, they cannot unlock a phone that is not locked to their network or is on the IMEI blacklist.

For more information on their policies, consult the Device Unlocking Policy page.


For additional questions about pricing, features and coverage, be sure to check our Verizon Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: AMPS, CDMA 800 / 1900 MHz
Data network: 1xRTT, EVDO Rev. A, LTE

Verizon Customer Service

Mailing Address:
Post Office Box 96082 Bellevue, WA 98009-9682

Telephone:
800-922-0204 (or *611 from your cell)
Want to speak with a human?

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

Verizon Question?

Visit the Verizon Q&A Forum to get answers, ask a question or help others.


I rate Verizon:

Help inform others by sharing your experience with Verizon

Reviews (6.9/10 Avg. rating)


Tom's Guide

Extensive network with fastest 4G performance

from Tom's Guide
Verizon can boast of an extensive network, covering plenty of markets. And our tests suggest that you can expect plenty of performance should you sign on with Big Red, as Verizon topped our testing of 4G network performance... Full review
Top Ten Reviews

Easily the best in the business

from Top Ten Reviews
Verizon Wireless is the biggest, most widespread carrier in the U.S. That doesn’t necessarily mean it’s the provider for you; if your budget is tight, then price probably means far more to you than coverage. However, when you take into account its diversity of phones, great customer support team and the fact that you can access the best cell phone service in America, it remains our number one pick... Full review
Reviews.com

Large, reliable network

from Reviews.com
The nation's largest wireless carrier, Verizon Wireless stands out for their fast, reliable network and large selection of prepaid plans. Though they have relatively limited phone options, that shouldn't be enough to deter you from exploring their high-quality service... Full review
ConsumerSearch

Best cell phone plan provider

from ConsumerSearch
Verizon Wireless outclasses other nationwide carriers in terms of call quality and LTE coverage, earning it lots of praise from experts and users. However, plans can be pricey and customer service isn't always as helpful as it could be... Full review
The Wirecutter

The best option for most

from The Wirecutter
Verizon is currently the fastest, most reliable, and cheapest major network in the US, which made it the easy pick for most people. Of course, your mileage (or rather, coverage) may vary, but odds are it’ll be your best bet if you need a single-line phone plan... Full review
jjs

Good network coverage

Since we live in an area with relatively high populations, have had no problems. Lose signal occasionally in remote areas. Prices are ridiculous though, so lower rating due to that. Coverage rates a 10.

Since we live in an area with relatively high populations, have had no problems. Lose signal occasionally in remote areas. Prices are ridiculous though, so lower rating due to that. Coverage rates a 10.

Less

Catch 22 with Verizon Wireless

We were with alltel/aa&t for 20+ years. Other than the transition period we had few problems throughout the years. When we moved into a new house in a rural area, the only carrier that had any coverage at all in the area was verizon. So we switched. Since the switch we've had nothing but problems. I... More

We were with alltel/aa&t for 20+ years. Other than the transition period we had few problems throughout the years. When we moved into a new house in a rural area, the only carrier that had any coverage at all in the area was verizon. So we switched. Since the switch we've had nothing but problems. It seems that the ONLY place that Verizon service does work ...is at our house...in the middle of nowhere. Standing in a restaurant right next door to the Verizon store...we are unable to make a call receive a call text or anything else for that matter. NOTHING. SIMPLY NOTHING. Despite several trips to the Verizon store and numerous phone calls to them about this problem....still nothing has been resolved. And since we still owe on our purchased phones and because we own a business and must be able to receive calls from customers while at home...we are forced to remain Verizon customers. I guess we will be forced to carry one verizon phone and one att phone in order to have service at home and in town. So much for the money we were promised we would save huh?? Very unhappy .

Less

Network Quality on Verizon

Fast, Reliable and 100% Strongest Signal. Used to have T-Mobile and my Dad has Sprint. Bad network. Slow and more dropped calls.

Fast, Reliable and 100% Strongest Signal. Used to have T-Mobile and my Dad has Sprint. Bad network. Slow and more dropped calls.

Less

More coverage and better network enhancements

Verizon has to best #1 Network Quality in Call (Clear Calls and NO Dropped Calls), Speeds Fast, and more. Better than AT&T.

Verizon has to best #1 Network Quality in Call (Clear Calls and NO Dropped Calls), Speeds Fast, and more. Better than AT&T.

Less

#1 Network of Everything

I love Verizon, because I get more coverage, speed, reliability, crystal clear call quality, and no dropped calls. More coverage, Super-Fast Speeds and 100% Clear Call Quality and Reliability. Strongest signal. I love the customer service, they help me out with information about going International... More

I love Verizon, because I get more coverage, speed, reliability, crystal clear call quality, and no dropped calls. More coverage, Super-Fast Speeds and 100% Clear Call Quality and Reliability. Strongest signal. I love the customer service, they help me out with information about going International and wide variety of phone devices. Especially the Droid Turbo. Great prices $30 a month. 2 Gigs of Data. NEVER Switch to Sprint or T-Mobile. Horrible services.

Less
Yvette

Reception is great, friendly customer assistants

Very good

I have Verizon's for 9 yrs very good. No complain. No drop call what so ever.

I have Verizon's for 9 yrs very good. No complain. No drop call what so ever.

Less

Very poor customer service

Have used verizon for 3 months in the winter when we are on vacation in Florida for 5 years and every year we get bills that make no sense and have a difficult time trying to correct it . example service required Jan 4th to April 4th and they want to bill us also for December also they didn't conne... More

Have used verizon for 3 months in the winter when we are on vacation in Florida for 5 years and every year we get bills that make no sense and have a difficult time trying to correct it . example service required Jan 4th to April 4th and they want to bill us also for December also they didn't connect the service until Jan 12th and still billed for December . It appears the company has no idea of how to programe their computors for a 3 months service with a temporary suspension ie.vacation stop for the other nine months. We better check the competition

Less

GREAT COMPANY....GREAT SERVICE

I have been a Verizon customer for 11 years, they have always gone the extra mile to keep me happy even if the error was my fault, Prior to Verizon I was an AT&T customer, and let me tell all you doubters....Switch away.....you will be back after that contracts expires, no other company can compa... More

I have been a Verizon customer for 11 years, they have always gone the extra mile to keep me happy even if the error was my fault, Prior to Verizon I was an AT&T customer, and let me tell all you doubters....Switch away.....you will be back after that contracts expires, no other company can compare

Less

Don't take care of long time loyal customers

I have been a customer with Verizon wireless for 10 years and have the family plan with 5 phones! Recently activated an old unused phone for my daughter and now they are charging me $10.00 data package on the phone. When this phone was originally active, it didn't require a data package. I haven'... More

I have been a customer with Verizon wireless for 10 years and have the family plan with 5 phones! Recently activated an old unused phone for my daughter and now they are charging me $10.00 data package on the phone. When this phone was originally active, it didn't require a data package. I haven't used it for about 4 months and now the same phone on a new activation suddenly requires a data package!!! Go figure! What a scam. They are forcing their customers to purchase something that is not wanted nor needed! Shame on you Verizon wireless for not taking care of your loyal customers.....What a scam! Taking my business elsewhere!

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