My boyfriend has a âNokia Lumia 635â phone & needs to do a phone update.However when goes to do this it says his Microsoft Account needs verification & asks him for his Microsoft acct password.However he doesnt remember the password for his Microsoft acct. So my question is âHow can he reset-make a new password so that he can do the phone update, that he so badly needs to complete??â Please can someone help us out with this!! PLEASE.....