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Why does Nokia Lumia 625 keep jumping to home screen when using an app?

I've just sold my Lumia 625 worked fine - factory reset before selling The buyer is complaining its jumping from apps/browser back to home screen - Can anyone help what this can be - I don't think the phone is broken I think it's more software but I'm clueless ????

  • Nokia Lumia 625Nokia Lumia 625

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