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How to fix earphone problem on the CAT S60?

Ear phones problem with cat s 60 smartphone. Tried rebooting hard reset numerous times

Hi there. Can you describe the earphone problem? Have you tried using other earphones? If I'm wrong and you're pertaining to the phone's earpiece, while in a call and not hearing anything, press volume up button. I'm thinking maybe you just accidentally pressed volume down on a previous call.

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