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What You Need to Know

Using the Rogers network, Zoomer Wireless is part of the Zoomer Media family and aimed at budget-conscious phone users and seniors. With full access to LTE, family plans, and phone deals, they offer many of the perks of a major carrier at lower prices.

Zoomer Wireless offers postpaid services only. Postpaid services range from $16.20 to $85.50 per month before add-ons, taxes, and fees. All smartphone plans include unlimited messaging.

If you need a phone, they offer discounts in exchange for a two-year commitment on a range entry-level and mid-tier options. If you have a phone already, Zoomer Wireless supports a range of GSM, UMTS, HSPA and LTE devices.

What’s Good?

  • No-contract plans available
  • Bring your own device discounts
  • Unlimited plans available
  • Family plans available
  • US/Canada plans available
  • Canada-wide calling available for most plans

What’s Bad?

  • Small data allowances on most plans
  • Some plans are local calling only

Notable Features

Lifetime Rewards Bundle: All two-year contracts include a free annual CARP membership, annual Zoomer Magazine subscription, 10% discount on your monthly plan and unlimited Zoomer-to-Zoomer calling.

Share Everything plans: Makes it easy to share data across up to 4 lines for added savings and convenient billing.

US & Canada Plans: Use your phone in the US just as you would in Canada with no worries about roaming fees.

How's the Network Coverage and Speed?

Zoomer Wireless provides service using the Cityfone network. Cityfone, in turn, uses the Rogers network. So we'll use their statistics for this section.

You can check coverage and network types in your area on the Zoomer Wireless coverage map

The Rogers network ranked third for download speeds in both the 4G and 3G network categories in Tutela's 2018 "Mobile Experience Report", tests showed an average speed of 16.12Mbits/sec for 4G downloads and 3.92Mbits/sec for 3G downloads. Uploads speeds averaged 7.73Mbits/sec across both 4G and 3G networks.

The 2016 PC Magazine study “ Fastest Mobile Networks in Canada” merges the Fido and Rogers networks. However, the networks ranked second on the national level with an average LTE download speed of 43.20Mbits/sec. The average national upload speed was 21.80Mbits/sec.

Speeds improved in the 2017 version of the same report. Despite this, they still ranked last overall with download speeds of 50.69Mbits/sec and upload speed at 23.46Mbits/sec.

Do They Charge Roaming Fees?

For the majority of Zoomer Wireless plans--those labeled “Canada-wide”--you’ll enjoy calling from anywhere in Canada with no worries of roaming fees.

Outside of Canada, fees vary. To help keep costs down during travel, Zoomer Wireless offers a range of flat-rate add-ons. 

Options include:

  • US Roaming: $20 to $80 for up to 250 minutes, unlimited texting, and 600MB of data.
  • EU Roaming: $40 to $100 for up to 100 minutes, 150 texts, and 100MB of data.
  • Asia, Caribbean, Latin America and Oceania Roaming: $45 to $125 for up to 100 minutes, 150 texts, and 50MB of data.
  • Africa Roaming: $50 to $200 for up to 100 minutes, 150 texts, and 25MB of data.

For additional information on roaming fees and PAYG rates for other destinations, consult their Plan Add-Ons page.

What About Long Distance Fees?

Most Zoomer Wireless plans include Canada-wide calling in your monthly rate. For plans that do not include the feature, calling add-ons offer savings over per-minute rates.

If you frequently call the US, there is an unlimited calling option for $30 per month.

Per-minute international rates vary by destination. To find out more about long distance fees and add-ons, check their Long Distance page.

Does Zoomer Wireless Offer Wi-Fi Calling?

No. Zoomer Wireless does not support native Wi-Fi calling or offer an app to support the feature on other phones.

How About Voice over LTE (VoLTE)?

No. While the Rogers network offers VoLTE service, Zoomer Wireless does not support it at this time.

Can I Tether My Mobile?

Yes! However, be aware that tethering with a PC, game console or another device might cause increased data consumption. Any data used by those devices while tethered counts against your data bucket. Always tether with caution.

Do They Offer Data Rollover?

No. Zoomer Wireless does not offer rollover.

What Add-ons or Bundles are Available?

All Zoomer Wireless plans include standard voicemail, conference calling, call waiting and caller ID. Add-ons make it easy to add additional features to your account.

Popular add-ons include:

  • Account Calling: For $2 per month enjoy unlimited calling to any other number on your account.
  • 5 PM Early Evenings: For $5 per month, enjoy unlimited evening calling earlier than on standard plans.
  • Data Top-Ups: When your data bucket is running out, add more with a data top-up. Options range from 50MB for $5 to 1GB for $30.
For a comprehensive list of options, consult their add-ons page.

Do They Offer Bring Your Own Device/Sim-Only Plans?

Yes! Most carrier-unlocked GSM, UMTS, HSPA and LTE devices will work with the Zoomer Wireless network. They even offer a 10% discount.

To bring your own phone, contact customer care.

Do They Require a Credit Check?

Monthly service agreements will require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.

Items needed include 1 of the following:

  • Canadian Driver's Licence
  • Canadian SIN Card or Letter
  • Canadian Credit Card

Plus 1 of the following:

  • Valid Canadian Driver’s License (Not applicable if used as one of the items above)
  • Valid Canadian or Foreign Passport
  • Work Visa
  • Department of Defense ID
  • Permanent Resident Card
  • Native Indian Status Card
  • CNIB Card
  • Valid, Government-Issued Provincial/Territorial Photo ID
  • Possession and Acquisition License (PAL)

One of the items provide must include your date of birth or a third item containing the information must be supplied.

NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.

What About Activation and SIM Fees?

Zoomer Wireless does not list any activation or SIM fees on their site. However, should you need to place a hold on your account or it is suspended for any reason, there is a $15 per line reconnection fee.

NOTE: Fees often differ between retail stores and websites. Be sure to check both before signing up or adding a line to your account to maximize savings.

Do They Charge an Early Termination Fee?

If you have a term contract, you might have to pay an early termination fee to end service.

The Zoomer Wireless Terms and Conditions state:

If the Services are terminated by you, you will remain liable for all accrued fees and charges incurred up to the point of deactivation together with any applicable early cancellation fee. You will not be refunded for any unused airtime or data units. The transfer of your telephone number to another telecommunications service provider constitutes a termination of your Services, and an early cancellation fee (as set out in the Materials) may apply

Contacting their customer support team is the best option for finding out specifics for particular plans, contracts or devices.

Can I Port My Number To or From Zoomer Wireless?

Zoomer Wireless adheres to all Local Number Portability requirements. This means that you should be able to port your number to or from Zoomer Wireless as long as a few conditions are met.

  • The account with the number must be active and in good standing.
  • Zoomer Wireless must offer service in the area where the number is based.
  • Number portability must be available in the area where the number is based.
  • The number must not be assigned to a pager.

In most cases, the process takes up to 72 hours to complete.

For more information about porting numbers to or from this career, refer to their support page.

Will They Unlock My Phone?

Yes! According to CRTC Wireless Code regulations effective December 2017, they must unlock your phone free of charge upon request. If you received a subsidy on your phone, you must wait 90 days before unlocking your phone.

Contact Zoomer Wireless by phone, email or chat to start the unlocking process.

For additional questions about Zoomer Wireless pricing, features, and coverage, be sure to check our Zoomer Wireless Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.

Voice network: GSM 850 / 1900 MHz, UMTS
Data network: GPRS, EDGE, HSDPA, HSPA+, LTE

Zoomer Wireless Customer Service

Mailing Address:
101- 3991 Henning Drive Burnaby, BC V5C 6N5

Phone Number:
1-888-632-1527 (or *611 from your cell)

Helpful Links

Official Website, Coverage Maps, Manage Your Account

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