Info & Contact


About TracFone Wireless

Voice network: CDMA, GSM
Data network: 1xRTT, EV-DO

TracFone Wireless Customer Service

Mailing Address:
TracFone Wireless, Inc., Executive Resolution Department, 9700 N.W. 112th Avenue, Miami, FL 33178

Telephone:
800-867-7183

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources

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Reviews (4/10 Avg. rating)


No unlimited plans

from Reviews.com (6 months ago)

Perfect for individuals and families on a budget, TracFone has some of the best pay-as-you-go plans in the industry. However, the absence of an unlimited plan may be a problem for frequent cell phone users.

Perfect for individuals and families on a budget, TracFone has some of the best pay-as-you-go plans in the industry. However, the absence of an unlimited plan may be a problem for frequent cell phone users.

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For a temporary supplement to your existing service

from The Wirecutter (about 1 year ago)

If you don’t need the great coverage of AT&T or Verizon all the time and have an unlocked phone, swapping in an AT&T/Verizon SIM only when you need it is a good workaround.

If you don’t need the great coverage of AT&T or Verizon all the time and have an unlocked phone, swapping in an AT&T/Verizon SIM only when you need it is a good workaround.

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Good Service all the time

(about 1 year ago)

Have had Tracfone for several years, and have had very minor issues. When I did their customer support was awesome, talked to me in my language (cel phone for dummies) and helped me with making my phone(s) work better.

Have had Tracfone for several years, and have had very minor issues. When I did their customer support was awesome, talked to me in my language (cel phone for dummies) and helped me with making my phone(s) work better.

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10/10

Horrible coverage

(2 years ago)

I bought this as a Tracfone because I was moving to the middle of nowhere where the only service I have seen work is my mom's Tracfone. However, this phone does not work in the same places her $15 older model phone does. When asked about it at a Walmart (where I purchased mine for $40) we were tol... More

I bought this as a Tracfone because I was moving to the middle of nowhere where the only service I have seen work is my mom's Tracfone. However, this phone does not work in the same places her $15 older model phone does. When asked about it at a Walmart (where I purchased mine for $40) we were told that the newer phone models do not work as well as the older ones. Would have been nice to know that before spending the extra money for this model of phone! I am disappointed in both the phone and the service itself.

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1/10

Friendly Neighbour Numbers

(5 years ago)

Most travelers from Canada into the U. S. will choose TracFone for the convenience of being able to call anywhere in the U.S. & Can without L.D. charges. HOWEVER they really give a client the run around in trying to obtain as they advertise "a Canadian number for your friends & family. If they gi... More

Most travelers from Canada into the U. S. will choose TracFone for the convenience of being able to call anywhere in the U.S. & Can without L.D. charges. HOWEVER they really give a client the run around in trying to obtain as they advertise "a Canadian number for your friends & family. If they give you a number which is toll free from Canada " for friends & family" as they advertise...THEY DO NOT TELL YOU UNLESS YOU HAVE HIGH MONTHLY USE THEY WILL DISCONNECT & they do not tell you they have disconnected your number. When you try to have your "friends & family" number connected they will give you a million excuses every time you phone - like "oh sorry they are no lines available" every operator you speak with has the same pat answerr - just like they are reading from a script..... Solution....TracFone...re-activate a customers number &TELL YOUR CUSTOMERS...with Can & Mexican numbers they must use it (& tell them how often) or it will be disconnected.

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1/10