# of Servers
354
Server Locations
20
Price Per Month (From)
$5.00
Free Trial
500 MB every Month


7.7/10
Informr score
TunnelBear currently has an Informr score of 7.7 out of 10. This score is based on our evaluation of 25 sources including reviews from users and the web's most trusted critics.

The "1-Minute" Review

Verdict

While it’s not the largest or most powerful VPN service available, TunnelBear VPN is great for people who don’t want or need a lot of customizability or features. 

What's good

  • Excellent privacy policy
  • Super easy to set-up and use
  • Moderately priced with a decent free plan
  • Strong security features

What's bad

  • Not much content in help pages
  • Only 20 server locations
  • Not a lot of features

You might not have heard of TunnelBear, but you’ve probably heard of their parent company, McAfee. The service is known for its user-friendly interface, low pricing, and bear puns. How does TunnelBear stack up to the competition? Let’s see what others have to say.

Pricing

TunnelBear is one of the only VPN providers that offer a completely free version.

It’s not a free trial, it’s a free monthly plan. But, as you might expect, the free version is very limited with only a 500MB/month bandwidth. You can add to your bandwidth allotment though if you tweet something about TunnelBear.

If you want faster service, you’ll need to pay. But their monthly prices are reasonable. They also offer a discount when you opt for yearly service.

Supported Devices

TunnelBear supports Windows, Mac, iOS, and Android devices. You can use browser plug-ins for Chrome and Opera as well. Unfortunately, there’s no support for Firefox, Safari, or other browsers.

Ease of Use

If you’re looking for something simple, you’ve come to the right place.

Reviewers found TunnelBear incredibly easy to set up and start using thanks to the software available. All they needed to do was start the app and choose their location.

There aren’t a lot of settings. If you’re a power user, this might not be the service for you. But TechRadar states, “... The few [features] you get are very useful.

Simultaneous Connections

Each account allows for up to 5 simultaneous connections on either the free or paid plans. This is par for the course with popular VPN options. If you need to connect more devices you might be better off with something like NordVPN or VPN Unlimited.

Included Features

Despite its simplicity, TunnelBear offers useful features such as:

  • Load on start
  • Auto-activation on non-trusted networks
  • VigilantBear -- a kill switch to prevent identity leaks
  • GhostBear -- a service makes your activities look like standard internet traffic
  • P2P support

Privacy and Logging

While you might not be able to change your protocol, critics note you probably won’t need to as the client uses OpenVPN, offering government-grade encryption. Unfortunately, iOS users cannot access this protocol and can only use IKEv2. But most experts consider IKEv2 good enough.

For added flexibility, you can use TCP or UDP connections. However, reviewers noticed that they could not get online using the Windows client unless they enabled TCP connections.

In terms of logging, TunnelBear provides an in-depth privacy policy covering what they do and do not log.

Overall, while they collect information, they do not store IP addresses, DNS queries, or information regarding other activities how you use TunnelBear.

More importantly, the company promises they will not disclose, sell, or trade personal information with third-party companies.

If that’s not enough, TunnelBear also completed two independent code audits to find potential security issues with their service. They also explained every aspect of the company’s operation in a recent transparency project.

While all of this is voluntary, PC Mag notes, “Both of these efforts go along way to establishing TunnelBear as a company that takes its role as a security company very seriously…

Performance

While limited to only 20 countries, TunnelBear offers more than 1,500 servers to route your traffic through.

Reviewers had no problems connecting to a server. While their ping times varied depending on which server they used, reviewers made no mention of significant slowdowns using the standard service.

But performance dropped noticeably when using GhostBear. The company itself suggests using this mode only when necessary as it can reduce performance up to 50 percent.

Support

TunnelBear’s help site is the first line of support.

While it appears user-friendly and clear, reviewers found the documentation offered lacking. However, most reviews found that the information available was well presented.

For other questions, TunnelBear has a contact page to message the support team. Though TunnelBear states that support requests may take up to 48 hours, most reviewers received responses to their questions in around an hour. Better still, the replies they received generally provided helpful information and even some documentation.

Summary

TunnelBear doesn’t offer a ton of features but reviewers enjoyed using it with many recommending it for most users as a basic level of protection.

Tom’s Guide notes, “It’s moderately priced, has user-friendly software, and offers decent network performance.


What the Critics Are Saying...


PC Magazine

If you're tired of edgy security products, let the strong-but-cute bears of TunnelBear VPN defend your web traffic. Easy to use and easily affordable, it's an Editors' Choice winner.

- Max Eddy, PC Magazine
TechRadar

TunnelBear doesn't have the largest network, or the most apps, or the longest of feature lists. But it does a good job of simplifying VPNs for novice users, there's an excellent privacy and no-logging policy, and we have to applaud any VPN provider who will get its software independently audited. No...

- Mike Williams, TechRadar
TrustedReviews

TunnelBear’s overall performance is consistently good, and its free tier is extremely useful for those who occasionally need a VPN but don’t have the inclination or financial resources to subscribe to one. Streaming media fans should look to Windscribe, though, while Kaspersky Secure Connection is c...

- K.G. Orphanides, TrustedReviews
VPNxD

As cheap as a jar of honey, you can enjoy ultimate freedom with for a really long time. Tunnel Bear is an ultimate VPN solution with dedicated software, speed performance and encryption you can trust. One and the only issue is that it is not a perfect solution for streaming geo-blocked shows.

- VPNxD
VPN Analysis

The service has its serious side and it has plenty of security features to keep your privacy protected on the internet. The encryption standards employed in the VPN are among the strongest in the world.

- Mandee Rose, VPN Analysis

Details


Overview
Headquarters Canada
Pricing/Sign Up
Starting Price (per Month) $5.00
Plans and Pricing Visit Site
Free Trial 500 MB every Month
Money Back Guarantee No
Payment Options Credit Cards, Bitcoin
ID Required Valid email address
Features
Server Locations (# of Countries) 20
Number of Servers 354 +
Devices Per License 5
Simultaneous Connections 5
Unlimited Bandwidth Yes
Double-Hop / Double VPN Yes
Accesses Netflix No
P2P / Torrenting Allowed No
Accepts Bitcoin Yes
Non-US Company Yes
Protected
Protocols IPSec, IKEv2, OpenVPN
Encryption AES-256
No Logs / No Tracking Yes
Dedicated IP Available No
VPN Over Tor No
Wi-Fi Leak Protection No
Private DNS Server No
DNS Leak Protection Yes
IP Leak Protection Yes
WebRTC Leak Protection Yes
IPv6 Leak Protection No
Kill Switch Yes
Supported Platforms
Operating Systems Windows, Mac OSX, iOS, Linux, Android
Mobile App Yes
Router Yes
Browser Extension Yes
Customer Support
24/7 Support No
Live Chat Support Yes
Telephone Support No
Email Support Yes
More
Additional comments Other Names (AKA): Tunnel Bear

Terms & Conditions Official Terms & Conditions
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Critic Reviews


PC Magazine

This VPN is just right

from PC Magazine

If you're tired of edgy security products, let the strong-but-cute bears of TunnelBear VPN defend your web traffic. Easy to use and easily affordable, it's an Editors' Choice winner.

Read full review

If you're tired of edgy security products, let the strong-but-cute bears of TunnelBear VPN defend your web traffic. Easy to use and easily affordable, it's an Editors' Choice winner.

Read full review

Less

TechRadar

This hassle-free VPN works almost everywhere

from TechRadar

TunnelBear doesn't have the largest network, or the most apps, or the longest of feature lists. But it does a good job of simplifying VPNs for novice users, there's an excellent privacy and no-logging policy, and we have to applaud any VPN provider who will get its software independently a...More

TunnelBear doesn't have the largest network, or the most apps, or the longest of feature lists. But it does a good job of simplifying VPNs for novice users, there's an excellent privacy and no-logging policy, and we have to applaud any VPN provider who will get its software independently audited. Not for experts, but a must-try for casual or less demanding users.

Read full review

Less

TrustedReviews

For casual and non-committal VPN users

from TrustedReviews

TunnelBear’s overall performance is consistently good, and its free tier is extremely useful for those who occasionally need a VPN but don’t have the inclination or financial resources to subscribe to one. Streaming media fans should look to Windscribe, though, while Kaspersky Secure Connecti...More

TunnelBear’s overall performance is consistently good, and its free tier is extremely useful for those who occasionally need a VPN but don’t have the inclination or financial resources to subscribe to one. Streaming media fans should look to Windscribe, though, while Kaspersky Secure Connection is cheaper and faster and Private Intenet Access has proven its no-logging claim.

Read full review

Less

VPNxD

Reliable service

As cheap as a jar of honey, you can enjoy ultimate freedom with for a really long time. Tunnel Bear is an ultimate VPN solution with dedicated software, speed performance and encryption you can trust. One and the only issue is that it is not a perfect solution for streaming geo-blocked shows.

Read full review

As cheap as a jar of honey, you can enjoy ultimate freedom with for a really long time. Tunnel Bear is an ultimate VPN solution with dedicated software, speed performance and encryption you can trust. One and the only issue is that it is not a perfect solution for streaming geo-blocked shows.

Read full review

Less

VPN Analysis

A very well designed VPN interface that would be great for the kids

from VPN Analysis

The service has its serious side and it has plenty of security features to keep your privacy protected on the internet. The encryption standards employed in the VPN are among the strongest in the world.

Read full review

The service has its serious side and it has plenty of security features to keep your privacy protected on the internet. The encryption standards employed in the VPN are among the strongest in the world.

Read full review

Less

Mashable

A VPN for the rest of us

from Mashable

 Lightweight and incredibly easy to use, TunnelBear is a great introduction to VPNs, even without Netflix access. But it could be faster. 

Read full review

 Lightweight and incredibly easy to use, TunnelBear is a great introduction to VPNs, even without Netflix access. But it could be faster. 

Read full review

Less

Tom's Guide

Unreliable connections, low data allowance

from Tom's Guide

TunnelBear is attractive and easy to use. But its monthly data cap is very low, and its network connections are slow and unreliable. Try Windscribe's free 10GB monthly plan instead.

Read full review

TunnelBear is attractive and easy to use. But its monthly data cap is very low, and its network connections are slow and unreliable. Try Windscribe's free 10GB monthly plan instead.

Read full review

Less

Tech Advisor

A solid, fast, low-cost product that gets the job done

from Tech Advisor

A fun approach backed by a solid product at a great price make TunnelBear a winner for families and people on the move.

Read full review

A fun approach backed by a solid product at a great price make TunnelBear a winner for families and people on the move.

Read full review

Less

Expert Reviews

A user-friendly and affordable Android VPN

from Expert Reviews

There’s a lot to like about TunnelBear as a service, and the Android app is a pleasure to use. It’s fast enough for normal use, it doesn’t hassle you to upgrade – and if you do want to switch to a premium service, it’s pretty good value. If you’re looking to try an Android VPN with a view to buying, this one’s easy to recommend.

Read full review

There’s a lot to like about TunnelBear as a service, and the Android app is a pleasure to use. It’s fast enough for normal use, it doesn’t hassle you to upgrade – and if you do want to switch to a premium service, it’s pretty good value. If you’re looking to try an Android VPN with a view to buying, this one’s easy to recommend.

Read full review

Less

VPN Ranks

Never freezes and gives 100% up-time

from VPN Ranks

It doesn’t matter if this is your first time using or VPN, or if you are a social media fanatic tired from the quest of searching for a VPN you can rely on, TunnelBear has your back. The pricing structure offers great value for money, and the server spread is perfect for internet users on the...More

It doesn’t matter if this is your first time using or VPN, or if you are a social media fanatic tired from the quest of searching for a VPN you can rely on, TunnelBear has your back. The pricing structure offers great value for money, and the server spread is perfect for internet users on the lookout for a VPN for personal and private use.

Read full review

Less

User Reviews


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