# of Servers
3597
Server Locations
30
Price Per Month (From)
$3.49
Free Trial
0 day


8.4/10
Informr score
Private Internet Access (PIA) currently has an Informr score of 8.4 out of 10. This score is based on our evaluation of 29 sources including reviews from users and the web's most trusted critics.

The "1-Minute" Review

What's good

  • Low price
  • Good peformance
  • High level of customization regarding encryption, authentication, and handshakes
  • Excellent ad-blocking on browser extensions
  • No logging

What's bad

  • No obfuscation support
  • No live chat support

Whether you want to stream Netflix in a different region or protect your personal information while browsing the web, a VPN offers essential protection. While all the services available might look very similar, Private Internet Access (PIA) stands out from the competition for a few reasons.

Pricing

PIA has some of the lowest prices around for both their monthly and yearly plans. They don’t offer a free plan or even a free trial period. However, they offer a 7-day refund window if you sign up and are not happy with the performance or features.

Supported Devices

Whether you’re on Windows, Mac, Android, iOS, or Linux, PIA offers apps to help keep your connection secure. You can also use browser extensions for Chrome, Firefox, and Opera. They even offer setup for routers and other devices.

One interesting thing to note, PIA’s browser extensions and iOS app are all open source. This means you can get a good look at what’s going on behind the scenes if you’re technologically inclined.

Ease of Use

Whether you’re using the desktop client or the app, it’s easy to get started with PIA. There’s a quick tutorial to guide you when you first launch it. Then you just need to choose your preferred server from the list of more than 3,000 services in around 30 countries.

Simultaneous Connections

Like other VPNs, PIA lets you connect up to 5 different devices. Or, if you’d prefer to connect your entire home network at once, you can set up PIA on any router running DD-WRT, Tomato, or pfSense.

Included Features

  • Kill switch on desktop, iOS, and Android apps
  • Block location access, third-party cookies, website referrers, and more with Chrome extensions
  • IPv6 blocking to prevent DNS leaks
  • Extra security with data encryption and authentication
  • P2P support

While all of these features are useful, some reviewers complain that it feels more like a grab bag of security features rather than a cohesive set.

Perhaps the biggest disappointment for many is its lack of obfuscated servers for Android. These servers mask your VPN use and make it look like regular internet activity. Without obsfucation, you won’t be able to get around limitations when traveling in countries with restricted Internet laws.

Privacy and Logging

As with other high-end VPN services, PIA uses OpenVPN for desktop and mobile devices. If it can’t connect, it uses L2TP/IPSec as a fall-back.

While L2TP isn’t as secure as OpenVPN, it provides enough security -- especially when compared to connecting to public Wi-Fi with nothing.

By default, PIA uses AES-128 encryption but you can change this to AES-256 for additional security. There’s also SHA1 and SHA256 authentication and RSA-2048 handshaking -- though you can increase this to RSA-4096. The number of options available surprised reviewers.

Tom’s Guide states, “No other VPN we’ve tested allows this level of customization.

In terms of logging, Private Internet Access states “[We] absolutely do not keep any logs, of any kind, period... We can unequivocally state that our company has not and still does not maintain metadata logs regarding when a subscriber accesses the VPN service…

However, the company is based in the US. This means its subject to US jurisdiction laws. While this might be a hard sell for some, PIA seems to know this as they post court documents showing the only data the company provided in court was general location of server IPs.

Performance

PIA impressed reviewers with many noting they offer fast connection speeds to servers and fast transfer speeds. As expected, latency increased with distance but reviewers had no issues otherwise. If you run into problems with a server, there are 3000 others to choose from.

Unfortunately, PIA provides mixed results when accessing popular streaming services like Netflix from outside their normal access areas.

Support

Although they don’t have a live chat feature, you can email customer support when you have a question. PIA promises a response in 6 hours. When tested, critics generally received responses in under 2 hours.

Besides email, PIA offers detailed documentation on their site.

Summary

While it’s not without its faults, Private Internet Access provides good privacy features at a low price.

With that said, PC Mag notes, “... [PIA] is easy to recommend, but only with an asterisk… it’s incredibly robust with powerful tools… it also has a strong privacy stance… but it’s also stripped to the bone in terms of interface.


What the Critics Are Saying...


VPN Ranks

I can conclude that PIA offers feature-rich package plans at affordable price. Not only this, PIA has wide range of servers allowing you to break through divergent geo-restrictions. DNS Leak Protection in addition is a feature that adjoins more value to the package plans. PIA VPN does not depict muc...

- Usman Hayat, VPN Ranks
Good Gear Guide

PIA is a very good VPN service that keeps getting better, and it is one of the lowest-priced options out there that delivers a high level of service. You can find services that require less information, and there are faster VPNs out there, but the combination of solid speeds, a good app, and a great...

- Ian Paul, Good Gear Guide
PCWorld

Private Internet Access has an excellent price and recently backed up its privacy policy claims in dealings with the FBI. It also has good number of country locations and a ton of servers.

- Ian Paul, PCWorld
PC Magazine

Private Internet Access offers a robust VPN service at an unbeatable price, and with an excellent new app interface. In terms of value, it cannot be beat.

- Max Eddy, PC Magazine
TheBestVPN.com

PIA offers excellent coverage in North America and Europe, with tons of servers centrally located. PIA has all major protocols available, along with state-of-the-art encryption methods. Their annual pricing is among the lowest in the industry. And they’ve got a seven-day money back guarantee if you’...

- Brad Smith, TheBestVPN.com

Details


Overview
Headquarters USA
Pricing/Sign Up
Starting Price (per Month) $3.49
Plans and Pricing Visit Site
Free Trial 0 day
Money Back Guarantee 7 Days
Payment Options Credit Cards, PayPal, Bitcoin, Gift Cards, Other
ID Required Valid email address
Features
Server Locations (# of Countries) 30
Number of Servers 3597 +
Devices Per License 5
Simultaneous Connections 5
Unlimited Bandwidth Yes
Double-Hop / Double VPN Yes
Accesses Netflix No
P2P / Torrenting Allowed Yes
Accepts Bitcoin Yes
Non-US Company No
Protected
Protocols IPSec, L2TP, OpenVPN, PPTP
Encryption AES-256, RSA-4096
No Logs / No Tracking Yes
Dedicated IP Available Yes
VPN Over Tor No
Wi-Fi Leak Protection Yes
Private DNS Server No
DNS Leak Protection Yes
IP Leak Protection Yes
WebRTC Leak Protection Yes
IPv6 Leak Protection Yes
Kill Switch Yes
Supported Platforms
Operating Systems Windows, Mac OSX, iOS, Linux, Android
Mobile App Yes
Router Yes
Browser Extension Yes
Customer Support
24/7 Support No
Live Chat Support No
Telephone Support No
Email Support Yes
More
Additional comments Other Names (AKA): PIA, PrivateInternetAccess

Terms & Conditions Official Terms & Conditions
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Critic Reviews


VPN Ranks

An Exceptional VPN

from VPN Ranks

I can conclude that PIA offers feature-rich package plans at affordable price. Not only this, PIA has wide range of servers allowing you to break through divergent geo-restrictions. DNS Leak Protection in addition is a feature that adjoins more value to the package plans. PIA VPN does not depict...More

I can conclude that PIA offers feature-rich package plans at affordable price. Not only this, PIA has wide range of servers allowing you to break through divergent geo-restrictions. DNS Leak Protection in addition is a feature that adjoins more value to the package plans. PIA VPN does not depict much effect on either Internet speed or ping; hence, it can be considered as a viable alternative. Nonetheless, PIA does not offer a free trial, which will probably be a loophole hindering purchase decision of many.

Read full review

Less

Good Gear Guide

This great, low-priced VPN now looks as good as it operates

from Good Gear Guide

PIA is a very good VPN service that keeps getting better, and it is one of the lowest-priced options out there that delivers a high level of service. You can find services that require less information, and there are faster VPNs out there, but the combination of solid speeds, a good app, and a gr...More

PIA is a very good VPN service that keeps getting better, and it is one of the lowest-priced options out there that delivers a high level of service. You can find services that require less information, and there are faster VPNs out there, but the combination of solid speeds, a good app, and a great price make PIA a very good choice as your daily VPN service.

Read full review

Less

PCWorld

A new app with the same great price

from PCWorld

Private Internet Access has an excellent price and recently backed up its privacy policy claims in dealings with the FBI. It also has good number of country locations and a ton of servers.

Read full review

Private Internet Access has an excellent price and recently backed up its privacy policy claims in dealings with the FBI. It also has good number of country locations and a ton of servers.

Read full review

Less

PC Magazine

The simplest security

from PC Magazine

Private Internet Access offers a robust VPN service at an unbeatable price, and with an excellent new app interface. In terms of value, it cannot be beat.

Read full review

Private Internet Access offers a robust VPN service at an unbeatable price, and with an excellent new app interface. In terms of value, it cannot be beat.

Read full review

Less

TheBestVPN.com

One of the cheapest VPNs

from TheBestVPN.com

PIA offers excellent coverage in North America and Europe, with tons of servers centrally located. PIA has all major protocols available, along with state-of-the-art encryption methods. Their annual pricing is among the lowest in the industry. And they’ve got a seven-day money back guarantee if...More

PIA offers excellent coverage in North America and Europe, with tons of servers centrally located. PIA has all major protocols available, along with state-of-the-art encryption methods. Their annual pricing is among the lowest in the industry. And they’ve got a seven-day money back guarantee if you’d like to try them out. No live chat and company located in the US. A lot less privacy in a Five Eyes country.

Read full review

Less

Top10VPN

Super fast VPN with fantastic privacy options

from Top10VPN

Private Internet Access is a great choice if you’re looking for a super fast VPN with lots of advanced privacy options. It’s one of the cheapest options on the current market and delivers excellent value for money, even on the monthly plan. Both upload and download speeds on local connections...More

Private Internet Access is a great choice if you’re looking for a super fast VPN with lots of advanced privacy options. It’s one of the cheapest options on the current market and delivers excellent value for money, even on the monthly plan. Both upload and download speeds on local connections are seriously quick and unbeaten by most other providers, and PIA does well to deliver consistently good performance across its global network.

Read full review

Less

IGN

It's cheap and priced accordingly

from IGN

Private Internet Access is well priced, but its iffy speeds and bad customer service reputation leave a bit to be desired, even at a mere $7 a month. It's not a terrible choice, but it's not the best VPN I’ve used either.

Read full review

Private Internet Access is well priced, but its iffy speeds and bad customer service reputation leave a bit to be desired, even at a mere $7 a month. It's not a terrible choice, but it's not the best VPN I’ve used either.

Read full review

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TrustedReviews

Extremely large number of servers

from TrustedReviews

PIA's improved support for Netflix makes our favourite VPN provider better than ever. Private Internet Access hits the sweet spot for speed, features and privacy, and remains our recommended VPN service.

Read full review

PIA's improved support for Netflix makes our favourite VPN provider better than ever. Private Internet Access hits the sweet spot for speed, features and privacy, and remains our recommended VPN service.

Read full review

Less

Mashable

Just your basic VPN

from Mashable

PIA offers a decent VPN, but that’s about it. There are some good privacy features, but it’s also lacking in obfuscated server support. Speeds are hit-or-miss, but mostly not too bad for a VPN. Speed drops should be minimal for most users who won’t go beyond the default connection. No Netflix is a bummer.

Read full review

PIA offers a decent VPN, but that’s about it. There are some good privacy features, but it’s also lacking in obfuscated server support. Speeds are hit-or-miss, but mostly not too bad for a VPN. Speed drops should be minimal for most users who won’t go beyond the default connection. No Netflix is a bummer.

Read full review

Less

TechRadar

A low-cost VPN with a pile of interesting features

from TechRadar

Private Internet Access caught our eye with its low monthly prices, which can be half that of the competition. Cutting VPN costs often leads to a more basic and underpowered service, but not here: PIA has a large network of speedy servers, a good range of apps, and there's decent support available when you need it.

Read full review

Private Internet Access caught our eye with its low monthly prices, which can be half that of the competition. Cutting VPN costs often leads to a more basic and underpowered service, but not here: PIA has a large network of speedy servers, a good range of apps, and there's decent support available when you need it.

Read full review

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User Reviews


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