# of Servers
1510
Server Locations
35
Price Per Month (From)
$2.05
Free Trial
7 days


7.4/10
Informr score
ZenMate currently has an Informr score of 7.4 out of 10. This score is based on our evaluation of 16 sources including reviews from users and the web's most trusted critics.

The "1-Minute" Review

Verdict

Unless you’re looking for an ultra-simple option, ZenMate simply doesn’t compete with other services in terms of value. 

What's good

  • Intuitive and easy-to-use interface
  • Killswitch
  • Free browser-based service
  • P2P support

What's bad

  • No 24/7 support
  • Mediocre performance
  • Not a lot of features

Catering more towards the non-technical crowd, ZenMate has been around since 2013. As the zen in ZenMate suggests, it’s fairly simple and sparse in terms of features. With so many competing options available, is it even worth looking at ZenMate?

Price

ZenMate offers three different subscription tiers, including one-month, six-month, and 12-month options. Pricing for the monthly tier is on the high end, but the price drops once you get to the annual subscription. They offer a Streaming Guarantee, providing credits if you can’t access your favorite streaming sites.

ZenMate also offers a basic free service using Chrome, Firefox, and Opera extensions. However, it’s limited to only four locations and transfer speeds are capped at 2Mbps.

Supported Devices

For the paid subscription you can use ZenMate on Windows, Mac, iOS, and Android as well as browsers. OpenVPN support also allows you to set up the service on routers, TVs, game consoles, and Linux devices.

Ease of Use

As you would expect of a VPN catered towards non-technical folks everything is basic. From the client setup to the user interface, the design is simple and the UI intuitive.

All you do is click on the app in your taskbar and choose your server.

There is a settings menu to enable a couple of extra features, but overall, there’s not a lot of tabs or settings for you to go through. If you’re looking for something easy to use, this is a perfect option.

Simultaneous Connections

With the subscriptions, you can connect up to five devices -- a total on par with other VPNs.

Included Features

Simplicity is its main selling point, so if you’re looking for a VPN loaded with features, you probably want to look elsewhere.

With that said ZenMate offers the basics such as:

  • Killswitch
  • P2P and torrenting support
  • Auto start on computer startup
  • Tracking protection
  • Malware blocking
  • Smart Locations

Privacy and Logging

While their website seems straightforward enough, their FAQs and privacy policy noted only one concern: they keep some connection logs.

However, these are mainly for if support needs information for help with their service.

Based in Germany -- a country with strict privacy laws -- ZenMate does not store or log personal data or monitor your activity. They also allow Bitcoin payments for additional anonymity.

In terms of security, they use the industry standard 256-bit encryption and when tested experts found no DNS or IP leaks.

Performance

With over 30 countries, there are plenty of options for you to choose from.

Unfortunately, general performance did not impress reviewers. Many noticed a significant drop in speeds when connected to the client with some noting decreases as high as 68%.

Servers in Europe, the UK, and the US had the best speeds ranging from 20-35Mbps. Asia fared the worst ranging only from 5-15Mbps.

Support

If you want fast customer support, you’re better off looking elsewhere. ZenMate only offers email support.

While critics were happy with how quickly the representatives responded to their queries (around 24 hours), it still can’t beat live chat.

Luckily, ZenMate has a useful FAQ and setup guide so you can generally find answers to your questions without ever emailing someone.

_

Summary

ZenMate is not the cheapest or most feature-filled VPN available. Nor is it the fastest. And while it offers an intuitive interface and good privacy protection, it’s too much of a mixed bag for experts to recommend.

PC World states, “ZenMate is a fine choice if you need a VPN that works well in Europe and North America. Power users, however, will probably want to look elsewhere…

TechRadar states, “ZenMate’s free browser-based service might be useful, but inconsistent speeds and a distinct lack of features make it hard to recommend the paid products.


What the Critics Are Saying...


Tech.Co

It’s hard to strongly recommend ZenMate VPN when rival services do a better job for a similar price. It doesn’t really do anything that badly, but it’s not as speedy as claimed and it feels a touch basic. Given the fierce competition in the market, you could easily find a better VPN.

- Stuart Andrews, Tech.Co
Expert Reviews

There’s plenty to like about ZenMate’s simple user interface and solid protection. Overall it’s an effective and trustworthy VPN. It doesn’t quite make it onto our list of recommended VPN services, but with a wider selection of server locations and some more consistent speeds it could. And at curren...

- Stuart Andrews, Expert Reviews
TechRadar

ZenMate is easy to set up, and we like the Chrome extension, but the Premium plan doesn't have the speed or features to match the best of the rest.

- Mike Williams, TechRadar
VPN Ranks

We recommend ZenMate VPN for people who do not have high requirements for security and privacy, but are looking for instant accessibility of content.

- Aazim Akhtar, VPN Ranks
PCWorld

A solid choice for VPN novices that don't want a lot of fuss. Advanced users who prefer tweaking features and choices would do well to look elsewhere. ZenMate's speeds are not outstanding but are good enough in the locations that matter most.

- Ian Paul, PCWorld

Details


Overview
Headquarters Germany
Pricing/Sign Up
Starting Price (per Month) $2.05
Plans and Pricing Visit Site
Free Trial 7 days
Money Back Guarantee 30 Days
Payment Options Credit Cards, PayPal
ID Required Valid email address
Features
Server Locations (# of Countries) 35
Number of Servers 1510 +
Devices Per License 5
Simultaneous Connections 5
Unlimited Bandwidth Yes
Double-Hop / Double VPN No
Accesses Netflix Yes
P2P / Torrenting Allowed No
Accepts Bitcoin No
Non-US Company Yes
Protected
Protocols IPSec, L2TP, OpenVPN, PPTP, SSTP
Encryption AES-256, RSA-4096
No Logs / No Tracking Yes
Dedicated IP Available No
VPN Over Tor No
Wi-Fi Leak Protection No
Private DNS Server No
DNS Leak Protection Yes
IP Leak Protection Yes
WebRTC Leak Protection Yes
IPv6 Leak Protection Yes
Kill Switch Yes
Supported Platforms
Operating Systems Windows, Mac OSX, iOS, Android
Mobile App Yes
Router No
Browser Extension Yes
Customer Support
24/7 Support No
Live Chat Support No
Telephone Support No
Email Support Yes
More
Additional comments Other Names (AKA): Zen Mate

Terms & Conditions Official Terms & Conditions
Suggest a correction

Use this VPN?

Help inform others by sharing your experience with ZenMate

Rate It:

Critic Reviews


Tech.Co

Simple to use, but on the slow side

from Tech.Co

It’s hard to strongly recommend ZenMate VPN when rival services do a better job for a similar price. It doesn’t really do anything that badly, but it’s not as speedy as claimed and it feels a touch basic. Given the fierce competition in the market, you could easily find a better VPN.

Read full review

It’s hard to strongly recommend ZenMate VPN when rival services do a better job for a similar price. It doesn’t really do anything that badly, but it’s not as speedy as claimed and it feels a touch basic. Given the fierce competition in the market, you could easily find a better VPN.

Read full review

Less

Expert Reviews

A solid VPN, but it could use some extra features

from Expert Reviews

There’s plenty to like about ZenMate’s simple user interface and solid protection. Overall it’s an effective and trustworthy VPN. It doesn’t quite make it onto our list of recommended VPN services, but with a wider selection of server locations and some more consistent speeds it could. An...More

There’s plenty to like about ZenMate’s simple user interface and solid protection. Overall it’s an effective and trustworthy VPN. It doesn’t quite make it onto our list of recommended VPN services, but with a wider selection of server locations and some more consistent speeds it could. And at current prices, depending on your needs, it might be worth a go anyway.

Read full review

Less

TechRadar

A simple and straightforward VPN with a free plan

from TechRadar

ZenMate is easy to set up, and we like the Chrome extension, but the Premium plan doesn't have the speed or features to match the best of the rest.

Read full review

ZenMate is easy to set up, and we like the Chrome extension, but the Premium plan doesn't have the speed or features to match the best of the rest.

Read full review

Less

VPN Ranks

Tricky privacy policy

from VPN Ranks

We recommend ZenMate VPN for people who do not have high requirements for security and privacy, but are looking for instant accessibility of content.

Read full review

We recommend ZenMate VPN for people who do not have high requirements for security and privacy, but are looking for instant accessibility of content.

Read full review

Less

PCWorld

This simple VPN clears your mind of complexity

from PCWorld

A solid choice for VPN novices that don't want a lot of fuss. Advanced users who prefer tweaking features and choices would do well to look elsewhere. ZenMate's speeds are not outstanding but are good enough in the locations that matter most.

Read full review

A solid choice for VPN novices that don't want a lot of fuss. Advanced users who prefer tweaking features and choices would do well to look elsewhere. ZenMate's speeds are not outstanding but are good enough in the locations that matter most.

Read full review

Less

vpnMentor

Simple and straightforward, great if that is what you are looking for

from vpnMentor

A fairly priced and simple VPN that provides good levels of security and privacy. It is a good choice for those who want a ‘plug and play’ approach, however, if you are looking for something that you can tweak to suit your individual needs, then it is not for you. If you can get a server with...More

A fairly priced and simple VPN that provides good levels of security and privacy. It is a good choice for those who want a ‘plug and play’ approach, however, if you are looking for something that you can tweak to suit your individual needs, then it is not for you. If you can get a server with a good speed, then it is perfect for your Netflix needs. Unlimited server switching is a definite bonus on this front.

Read full review

Less

Secure Thoughts

Offers the security and streaming capabilities you need

from Secure Thoughts

Not  a top-draw provider although its features do provide everything that basic users will need to connect through one of their server locations. Value for money is good, it’s a zero logs provider, and we found the customer service team to be responsive and competent.

Read full review

Not  a top-draw provider although its features do provide everything that basic users will need to connect through one of their server locations. Value for money is good, it’s a zero logs provider, and we found the customer service team to be responsive and competent.

Read full review

Less

Best VPN Provider

Good reliability and security

from Best VPN Provider

Although the Germanic-headquarters are alarming, the VPN provider still manages to deliver quite the impressive safety features, excellent compatibility, and decent customer support. The prices of using the service are also quite low, especially if you opt for the yearly plan. Overall, users look...More

Although the Germanic-headquarters are alarming, the VPN provider still manages to deliver quite the impressive safety features, excellent compatibility, and decent customer support. The prices of using the service are also quite low, especially if you opt for the yearly plan. Overall, users looking for good reliability and security will definitely find ZenMate certainly fitting their style.

Read full review

Less

Best VPN

Isn’t secure enough

from Best VPN

By combining the strength of the app and the speed of the browser add on, you could probably get all you need out of this VPN service. The VPN probably isn’t secure enough to be reliable for those in locations such as Iran, Pakistan, or Saudi Arabia who need air-tight privacy to keep safe on th...More

By combining the strength of the app and the speed of the browser add on, you could probably get all you need out of this VPN service. The VPN probably isn’t secure enough to be reliable for those in locations such as Iran, Pakistan, or Saudi Arabia who need air-tight privacy to keep safe on the web. However, gamers and streamers would be well served by the browser extension. Those who need more privacy should switch to the app.

Read full review

Less

TheBestVPN.UK

A VPN which gets better and better

TheBestVPN.UK

ZenMate is an easy-to-use VPN, which I recommend to anyone who doesn't want to get a headache with the setup. It's suitable for all those who want to protect their connection and watch streaming.

Read full review

ZenMate is an easy-to-use VPN, which I recommend to anyone who doesn't want to get a headache with the setup. It's suitable for all those who want to protect their connection and watch streaming.

Read full review

Less

User Reviews


Darn, there are no reviews yet for this vpn. Be the first to write a review.