All Answers

Question Text Author (filter) Status Created At Actions
Blocking a number can they text?

Hi Dinah. Here's what I found from Koodo Mobile's website: 


You can use one-time Call Blocking by dialing #31# (67 for landlines), plus the area code and number of the person you’re calling, followed by pressing either the Send or Talk key. One-time Call Blocking varies according to a person’s wireline or wireless network and therefore cannot be guaranteed. Double-check instructions with the landline provider if you're calling a wire line phone or a non-Koodo phone. (source)


If you want to permanently block someone, you will have to contact Koodo Mobile.

Carl PUBLIC 22-10-2020 Edit Delete
How do I do a bill cycle reset for MetroPCS?

Hi Stephanie. I think you will have to call them to change that, you can find their contact number in Metro by T-Mobile page here in The Informr. As for getting an extension, please check the question Can I get an extension on my bill?. Hope that helps!

Carl PUBLIC 22-10-2020 Edit Delete
Where can I locate my monthly bill showing data and telephone usuage?

Hi Sharon. Which carrier are you with? You should be able to see your usage in selfserve page. Let me know which carrier you're with so I can help with a more detailed instruction.

Carl PUBLIC 22-10-2020 Edit Delete
What does the red speech bubble on my IMO dash phone mean

Hi Amanda. Have you checked if there's any unread message?

Carl PUBLIC 22-10-2020 Edit Delete
Change cell number

Hi Francine. Which carrier are you with? Try checking your carrier's selfserve page, a few have it there.

Carl PUBLIC 22-10-2020 Edit Delete
Need new phone.Went into Koodo shop & they had no record of me.Tried calling 611 noone available to take my call.What to do?

Hi Julie. I had to delete your post containing your number. Please keep your number active and contact the carrier you're transferring to.

Carl PUBLIC 21-10-2020 Edit Delete
My apps keep uninstalling themselves from my Nokia c1

Hi Byron. That's odd. Which apps are uninstalling on your phone? I'm guessing it's because those apps' support is discontinued that's why it's uninstalling.

Carl PUBLIC 20-10-2020 Edit Delete
I can use a cricket sim on jitterbug smartphone

Hi Juan. If you already have the phone, visit Cricket BYOP page (link). On your phone, enter *#06# to see your IMEI and enter it on that site to check for compatibility.

Carl PUBLIC 20-10-2020 Edit Delete
Need new phone.Went into Koodo shop & they had no record of me.Tried calling 611 noone available to take my call.What to do?

Hi Juliet. Your question is confusing me. Are you with PC Mobile and trying to transfer to Koodo? If you are switching, visit Koodo Mobile Switch. Otherwise, can you tell me more about the problem so I can help.

Carl PUBLIC 20-10-2020 Edit Delete
where i buy the Case for zte grand X view 4 and what case are compatible

Hi Martin. Unfortunately, I neither can find any case for that tablet. Have you tried asking sellers of universal case? I think the only issue here will be camera being blocked.

Carl PUBLIC 20-10-2020 Edit Delete
How come i cannot receive a call from a certain person

Hi Ross. That's odd. Which phone are you using? Are you able to call the other person? Please let us know so we can help.

Carl PUBLIC 20-10-2020 Edit Delete
Please tell me how to hide apps in my tablet

Hi Sree. There are a lot of apps in Play store for that matter. Some of which are:

There are also home launcher app that have this like Smart Launcher (Google Play store link). Hope that helps!

Carl PUBLIC 20-10-2020 Edit Delete
How to change number of rings before a call goes to voicemail on Chatr?

Chatr is saying they cannot adjust number of rings before it goes to the voicemail.

Marina DRAFT 20-10-2020 Edit Delete
How do I delete a number in my doro phone 6520

To delete a number on the Doro 6520 follow these simple steps:

  1. Press Menu -> Phonebook.
  2. Select a contact, then press Options
  3. Choose Delete, press Yes to confirm.
  4. Press OK to confirm.
Carl PUBLIC 19-10-2020 Edit Delete
How do I delete a number in my doro phone 6520

how do I get to option after I have selected a contact

Mrs A E Aspinal PUBLIC 17-10-2020 Edit Delete
Need help with billing

Would...like .to get an email invoice so we know what to pay and keep track of our bill and charges .

David and Clara Vincent DRAFT 13-10-2020 Edit Delete
Need help with billing

I want to get an email stating an invoice on how much we owe and why the amount ..

David and Clara Vincent DRAFT 13-10-2020 Edit Delete
Why does my wifi keep going from one to the other not staying on any one

Hi Shane. I'm thinking the Wi-Fi networks in that area is unstable. It's making your device drop the connection and connect to another Wi-Fi network that you have access. Are other devices in that area experiencing the same?

Carl PUBLIC 13-10-2020 Edit Delete
Unable to start camera. check if any third-party apps are using camera resources (such as torch).close them and try again

Hi pradeep. Which phone are you using? Try restarting your phone and immediately open camera.

Carl PUBLIC 12-10-2020 Edit Delete
I never received my sim card

Hi oanh do. I'd expect delays with the current situation. If you still think delivery is taking way too long, I suggest reaching them out via their community forum (link) or by using their chat bot (link).

Carl PUBLIC 12-10-2020 Edit Delete
Visual voicemail with galaxy a20

Hi Mike. Looks like they're only offering visual voicemail to iPhone users. Android users use 3rd party apps like Google Voice.

Carl PUBLIC 12-10-2020 Edit Delete
My first phone plan overuse with no balance

Hi Luka. Have you checked how much the current amount of texts available in your account? I'm guessing maybe you ran out but didn't notice.

Carl PUBLIC 12-10-2020 Edit Delete
Can I download new display themes on the LG Cosmos 3?

I think he meant by connecting it to a computer?

I had the same question

llloofagelll DRAFT 11-10-2020 Edit Delete
How to transfer pictures from Jitterbug to PC?

did not  work  it said  My photos  does not  work   when USB is connected


Lenor Filler DRAFT 11-10-2020 Edit Delete
Where can I get a replacement battery for my Umx U683CL phone

Impossible to find this battery. So I bought a new phone Samsung from Assurance since the UMX is Horrible. (although the one they offer has bad reviews but can't be worse - they pulled the only Good one from Samsung for some insane reason.) They somehow got the IMEI wrong so it's impossible to register. I even sent them a scan of the IMEI on the package. Now I have no phone, period.  Terrible operation.

James Mooney DRAFT 10-10-2020 Edit Delete
How to check if third party apps are using camera on the Huawei Ascend G7?

unable to start camera. check if any third-party apps are using camera resources (such as torch).close them and try again

pradeep DRAFT 09-10-2020 Edit Delete
How to check if third party apps are using camera on the Huawei Ascend G7?


unable to start camera. check if any third-party apps are using camera resources (such as torch).close them and try again

pradeep DRAFT 09-10-2020 Edit Delete
Mobile data umx u683cl

Mon UMX ne veux pas faire apparaître le réseau j ai juste vue pas de réseau donne moi un conseil s'il-vous-plaît

Kendy DRAFT 09-10-2020 Edit Delete
Do you offer shared plans

Hi George. At the moment, there are no shareable Virgin Mobile plans.

Carl PUBLIC 09-10-2020 Edit Delete
Texting a canadisn number when its in the uS

Hi Peter. It depends on which Zoomer Wireless plan you have. With their Canada & US plans, you don't have to pay extra, use your phone seemlessly between Canada and US.

Carl PUBLIC 08-10-2020 Edit Delete
Can I get an extension on my bill?

My Metro PCS service will be shut off tonight can i get an extension until 10/5/20?  It would be very much appreciated.

Ruben Gandara PUBLIC 07-10-2020 Edit Delete
How do I unlock my phone to use a Nigerian SIM card?

MetroPCS t mobile

onyemaechi DRAFT 06-10-2020 Edit Delete
How to bypass a Google verification on a umx 693CL after a hard reset

Hi Maria. Do you not own the Google account used? 

Carl PUBLIC 06-10-2020 Edit Delete
I was just looking for my puk code?

and if you dont have the original package for your sim card? is there any other way to get it i accidently locked it and dont even have a lucky mobile account

Vinh PUBLIC 05-10-2020 Edit Delete
Why won't my UMX phone charge?

How to fix it?


Shanna PUBLIC 05-10-2020 Edit Delete
I need to disappeared my message notifications from lock screen

You will get the option in your phone settings. Because all phones have different functionalities, So almost all phones have notification settings in the phone setting.

RecellCellular PUBLIC 05-10-2020 Edit Delete
Lost my 4digit cope for reset -voicemail

Hi Joe. You can contact Lucky Mobile to get the reset code for your voicemail.

Carl PUBLIC 05-10-2020 Edit Delete
My huawei y6s left speaker are not working

Hi Umer. I believe that's because it's not the speaker, it's where the mic is located. Only the right grille has speaker like other Huawei phones.

Carl PUBLIC 05-10-2020 Edit Delete
Why didn't i get the $10.00 promo code?

Hi Kevin. Which carrier and promo code are you pertaining to?

Carl PUBLIC 05-10-2020 Edit Delete
Can I add an additional cell phone, with a seperate number to my current mobile account?

Hi John. Yes, you can setup a family account with your wife's Telus account.

Carl PUBLIC 05-10-2020 Edit Delete
How to stop automatic payments to Chatr?

I changed my chatr SIM card to Rogers. When i call *611 they just call rogers what can i do to cancel my autopay ?

Halimo Houssein DRAFT 02-10-2020 Edit Delete
How to check balance of my Chatr account?

611

Tony Michelin PUBLIC 02-10-2020 Edit Delete
4GB means unlimited call and text while using data?

Hi Afia. Most Lucky Mobile plans include unlimited call and text (exception of the $15 plan which only includes 100 minutes, unlimited texts). Data is basically "unlimited" in the sense that you can use mobile data 24/7 for 30 days. But keep in mind that internet speed will be slowed down to 128 Kbps once you reach monthly data allocation.

Carl PUBLIC 02-10-2020 Edit Delete
What is the activation fee and does it apply to old cusyomers

Hi fm. Zoomer Wireless charges $25 when applicapble. Check Zoomer Wireless plans here in The Informr to see if the plan you want waives it.

Carl PUBLIC 02-10-2020 Edit Delete
What is the activation fee and does it apply to old cusyomers What is the activation fee and does it apply to old customers fm PUBLIC 01-10-2020 Edit Delete
Any charge for over data plan usage?

Hi Marianne. I think what you're looking for is an anti-bill shock. Unfortunately, I don't think Cityfone has it. If you're using a smartphone, it has a feature to warn you if you're nearly on your data allocation.

On Android

  1. Go to Settings
  2. Mobile Data (or Data Usage, this may vary depending on your phone, you can tell me your phone to be more precise)
  3. Turn on Mobile data (again, this may vary depending on your phone) or check for Limit Mobile data usage
  4. On the graph below that, there should be a bar you can adjust to warn you when you reach a specific amount of data


On iPhone, I don't think it has the same feature, an app should help. A few that I found that can help is:

  1. DataMan (Link)
  2. My Data Manager VPN Security (Link)

There are more on app store so I highly suggest trying a few to see which fits your needs best.


Also, please check Fido plans most of their data plans have Data Overage Protection. This means Access to data will be paused until the end of your current billing cycle, or you have the option to purchase more data.

Carl PUBLIC 01-10-2020 Edit Delete
Where are the Emotions on the phone

While entering a message, press # key. See if any emoji shows up from the option there.

Carl PUBLIC 01-10-2020 Edit Delete
How to block a phone number on my UMX phone?

You used to be able to do it under "call details" without any app.

Mountain Mike DRAFT 30-09-2020 Edit Delete
Where are the Emotions on the phone

Orbic Journey V

Cheryl PUBLIC 30-09-2020 Edit Delete
How to stop automatic payments to Chatr?

Change the expiry on your credit card and save it. I'm guessing this should do the trick because it's not a legitimate card anymore. 

Erika DRAFT 30-09-2020 Edit Delete

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