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If your UMX phone shows "Waiting for SMS connection" or won't send texts, try these solutions in order:
This issue is common with UMX phones on Assurance Wireless and typically stems from network provisioning mismatches rather than phone defects. If problems persist after all steps, request a phone replacement from Assurance Wireless.
If you forget your lock screen code on the UMX V351, you have limited recovery options:
Try Google Account Recovery First: If prompted on the lock screen, you may be able to unlock using your Google account email and password that's linked to the device.
Factory Reset Option: If account recovery doesn't work, you'll need to perform a factory reset through recovery mode:
Important: A factory reset will permanently erase all data, apps, photos, and settings from your phone. After reset, you'll need to log in with the Google account previously linked to the device due to Factory Reset Protection (FRP).
Best Practice: Back up your data regularly to avoid losing important information if you need to reset your phone.