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Voice network: GSM, LTE 700 MHz, VoLTE
Data network: EVDO, LTE

Xfinity Mobile Customer Service

Mailing Address:
Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103

Phone Number:
1-888-936-4968

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


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Critic Reviews


MoneySavingPro

Allows you to stay on the Verizon network for almost half the price

from MoneySavingPro

Like every other MVNO Xfinity Mobile buys space from one or more of the "big four" (Verizon, Sprint, AT&T, and T-Mobile) and doles it out to consumers like you at low costs. Like most MVNOs everything is done online - as there are no brick-and-mortars - so while you do have access to the Veri...More

Like every other MVNO Xfinity Mobile buys space from one or more of the "big four" (Verizon, Sprint, AT&T, and T-Mobile) and doles it out to consumers like you at low costs. Like most MVNOs everything is done online - as there are no brick-and-mortars - so while you do have access to the Verizon network, they won't be able to help you in the store. You must either already be an XFINITY internet customer, or sign up first before you will be able to reap the benefits of this MVNO.

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User Reviews


Jacob

cheap pricing

Extreme problems bringing my phones over from ATT. Ater 3 days and 8 password resets it was finally done. They cannot have these problems and make a go of the mobile world.

rick

Good Verizon coverage. Worst customer service experience ever!

Activation and service was easy. two months in the cell tower that services our mountain community went down. Xfinity uses Verizon towers but not having a Verizon account I can't call Verizon myself. After calling in five times they finally wrote up a trouble ticket. took three days for a tech to get back to me only to say they cannot contact Verizon about service or coverage issues? REALLY? How can they partner with a company and not be able to work to provide service for their customers . Since i have had no cell service I tried to activate wireless calling on my iPhone x ..It asked me to call in to customer service to update my address. after being on the phone for over 30 minutes and most of it on hold while the rep tried to figure out what to do. In the end wireless calling was working and the call was for nothing more than frustration. You get what you pay for!

Activation and service was easy. two months in the cell tower that services our mountain community went down. Xfinity uses Verizon towers but not having a Verizon account I can't call Verizon myself. After calling in five times they finally wrote up a trouble ticket. took three days for a tech to get back to me only to say they cannot contact Verizon about service or coverage issues? REALLY? How can they partner with a company and not be able to work to provide service for their customers . Since i have had no cell service I tried to activate wireless calling on my iPhone x ..It asked me to call in to customer service to update my address. after being on the phone for over 30 minutes and most of it on hold while the rep tried to figure out what to do. In the end wireless calling was working and the call was for nothing more than frustration. You get what you pay for!

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