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Voice network: GSM, LTE 700 MHz, VoLTE
Data network: EVDO, LTE

Xfinity Mobile Customer Service

Mailing Address:
Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103

Phone Number:
888-936-4968

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Review Xfinity Mobile:

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Reviews (1/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Shemetria

This Service Sucks

If I could give them less than 1 I would. First off they are running deals for specials they cant even offer.  They don't even have any of the iphones in stock. Then what makes it even worse is that the people that you finally get at customer service after waiting over an hour don't even have val... More

If I could give them less than 1 I would. First off they are running deals for specials they cant even offer.  They don't even have any of the iphones in stock. Then what makes it even worse is that the people that you finally get at customer service after waiting over an hour don't even have valid information in regards to the sale. He didn't have proof of my order, told me what I ordered was available, then came back on the line and said he was sorry but he no longer saw it. This happened twice during the conversation. After being on hold for an hour, then on the phone with the rep for an hour I asked for a supervisor. They can't guarantee  me the deal that I had AND they already charged me the day the order was placed. After giving my card information I was informed that my phone would arrive in two days and to wait for my tracking number. This has been the worst experience ever. They only want to promise you a promotional because they take your money upfront then tell you it can take up to 5 days for a refund. They are horrible and this is a rip off. The launch of xfinity mobile is a failure. Try something else. 

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P.l.

Horrible

Still waiting for my phone to be shipped a week later...and they already debited my account...BULLSHIT
Still waiting for my phone to be shipped a week later...and they already debited my account...BULLSHIT Less
Christine

HORRIBLE CUSTOMER SERVICE - EXPECT A WAIT TIME OF 8 HOURS - NO JOKING

Received my new phones timely. There is an issue with doing the activation online because it will not accept my AT&T account number so that I can transfer my phone number. I called them at 4:10PM (wait time 2:29-3:41 minutes - yes, 2.5 hours to 3.5 hours). I called at 9PM because I never r... More

Received my new phones timely. There is an issue with doing the activation online because it will not accept my AT&T account number so that I can transfer my phone number. I called them at 4:10PM (wait time 2:29-3:41 minutes - yes, 2.5 hours to 3.5 hours). I called at 9PM because I never received a call back. The recording stated I was still in line for a call back (wait time at this point 2:35-3:53 minutes - yes, now 2.5-4.0 hours). I opted to be removed from the call back list because I had to go to bed for work. My phone then started ringing off the hook at 12:15AM - yes 8 hours past the time I originally called. I am now trying to call at 5:35AM, and guess what? Hold time 2 hours. Come on!  Here is the funny thing.  If you want to order service, you will be waiting on for customer service just as long because there is only one phone number.  I can only guess they are hurting themselves and folks will not sign up for service if they have to wait that long.

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tlutz

Their customer service sucks

They shipped me a phone without a sim chip and now cannot seem to get me a chip in a day


They shipped me a phone without a sim chip and now cannot seem to get me a chip in a day


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