Popular Phones


Samsung Galaxy S9+

  • 9 /10
  • $0 - $1276
Reviews

Samsung Galaxy S9

  • 9 /10
  • $0 - $1219
Reviews

Apple iPhone X

  • 9 /10
  • $999 - $19999
Reviews

Voice network: GSM, LTE 700 MHz, VoLTE
Data network: EVDO, LTE

Xfinity Mobile Customer Service

Mailing Address:
Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103

Phone Number:
888-936-4968

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Review Xfinity Mobile:

Help inform others by sharing your experience with Xfinity Mobile

Rate It:

User Reviews


rick

Good Verizon coverage. Worst customer service experience ever!

Activation and service was easy. two months in the cell tower that services our mountain community went down. Xfinity uses Verizon towers but not having a Verizon account I can't call Verizon myself. After calling in five times they finally wrote up a trouble ticket. took three days for a tech to get back to me only to say they cannot contact Verizon about service or coverage issues? REALLY? How can they partner with a company and not be able to work to provide service for their customers . Since i have had no cell service I tried to activate wireless calling on my iPhone x ..It asked me to call in to customer service to update my address. after being on the phone for over 30 minutes and most of it on hold while the rep tried to figure out what to do. In the end wireless calling was working and the call was for nothing more than frustration. You get what you pay for!

Activation and service was easy. two months in the cell tower that services our mountain community went down. Xfinity uses Verizon towers but not having a Verizon account I can't call Verizon myself. After calling in five times they finally wrote up a trouble ticket. took three days for a tech to get back to me only to say they cannot contact Verizon about service or coverage issues? REALLY? How can they partner with a company and not be able to work to provide service for their customers . Since i have had no cell service I tried to activate wireless calling on my iPhone x ..It asked me to call in to customer service to update my address. after being on the phone for over 30 minutes and most of it on hold while the rep tried to figure out what to do. In the end wireless calling was working and the call was for nothing more than frustration. You get what you pay for!

Less
solomon

Works just about everywhere!!

Xfinity mobile runs on Verizon and it work 99%. Cheap too and great phones.

Barbara

Many barriers to good service

I switched from Sprint when that contract ran out.  While with Sprint, I never used more than 1/2 gb of data, usually 1/3. Now, although I am 95% housebound, and have my own Comcast wireless network in the house, and multiple Hotspots outside everywhere I drive, I seem to be going over the base1 gb ev...More
I switched from Sprint when that contract ran out.  While with Sprint, I never used more than 1/2 gb of data, usually 1/3. Now, although I am 95% housebound, and have my own Comcast wireless network in the house, and multiple Hotspots outside everywhere I drive, I seem to be going over the base1 gb every month and being forced into buying a second gb, driving my cost up over what I planned on.  That may be because anytime I log in or turn the phone on, I have to wade through at least 5 ads, (and during the 1st 25 seconds of the ad, there is no way to turn it off) before I can get to email or FB.  So that is the way they make up for the 'cheap' service, by forcing ads on you to take up data.  If I had to open the phone and make an emergency call, I would be dead before I could get through all the screens to get to phone option.  Less
Mark

1 week in everything has been working awesomely

My wife broke her phone so it forced the issue of an upgrade.  Not terribly happy I couldn't bring my current Verizon phone to Xfinity Mobile, but I will sell my old iPhone.  The two of us don't use much data (normally less than 3 Gig a month so we are buying data at $12/Gig.  Our cost should be 1/2 of what we were paying Verizon.

My wife broke her phone so it forced the issue of an upgrade.  Not terribly happy I couldn't bring my current Verizon phone to Xfinity Mobile, but I will sell my old iPhone.  The two of us don't use much data (normally less than 3 Gig a month so we are buying data at $12/Gig.  Our cost should be 1/2 of what we were paying Verizon.

Less
dave

Hidden Charges

You find out how much this service really costs once you sigh up. Already been charged over $70 and only had the phone service for one week. Canceling ASAP they are over there heads.

Richard

No problems at all!

I haven't had any issues so far. My girlfriend and I both switched carriers to Xfinity Mobile. We've been very pleased so far. Our phones arrived within 2 days and activation was very easy. I got the Galaxy S8+ and she got the iPhone 7 plus. We ported our old numbers to the new phones.y girlfriend's was fine, but mine had an issue. The Xfinity Mobile customer service person actually started a 3 way call with my old carrier and wouldn't stop until they fixed things on my old carriers end. It worked like a charm after that. Coverage is fine (Verizon towers) and data is extremely fast. We have the $45 plans and have never gone over. We stream TV and videos tons! Overall, a great deal for us. 

I haven't had any issues so far. My girlfriend and I both switched carriers to Xfinity Mobile. We've been very pleased so far. Our phones arrived within 2 days and activation was very easy. I got the Galaxy S8+ and she got the iPhone 7 plus. We ported our old numbers to the new phones.y girlfriend's was fine, but mine had an issue. The Xfinity Mobile customer service person actually started a 3 way call with my old carrier and wouldn't stop until they fixed things on my old carriers end. It worked like a charm after that. Coverage is fine (Verizon towers) and data is extremely fast. We have the $45 plans and have never gone over. We stream TV and videos tons! Overall, a great deal for us. 

Less
Shemetria

This Service Sucks

If I could give them less than 1 I would. First off they are running deals for specials they cant even offer.  They don't even have any of the iphones in stock. Then what makes it even worse is that the people that you finally get at customer service after waiting over an hour don't even have valid information in regards to the sale. He didn't have proof of my order, told me what I ordered was available, then came back on the line and said he was sorry but he no longer saw it. This happened twice during the conversation. After being on hold for an hour, then on the phone with the rep for an hour I asked for a supervisor. They can't guarantee  me the deal that I had AND they already charged me the day the order was placed. After giving my card information I was informed that my phone would arrive in two days and to wait for my tracking number. This has been the worst experience ever. They only want to promise you a promotional because they take your money upfront then tell you it can take up to 5 days for a refund. They are horrible and this is a rip off. The launch of xfinity mobile is a failure. Try something else. 

If I could give them less than 1 I would. First off they are running deals for specials they cant even offer.  They don't even have any of the iphones in stock. Then what makes it even worse is that the people that you finally get at customer service after waiting over an hour don't even have valid information in regards to the sale. He didn't have proof of my order, told me what I ordered was available, then came back on the line and said he was sorry but he no longer saw it. This happened twice during the conversation. After being on hold for an hour, then on the phone with the rep for an hour I asked for a supervisor. They can't guarantee  me the deal that I had AND they already charged me the day the order was placed. After giving my card information I was informed that my phone would arrive in two days and to wait for my tracking number. This has been the worst experience ever. They only want to promise you a promotional because they take your money upfront then tell you it can take up to 5 days for a refund. They are horrible and this is a rip off. The launch of xfinity mobile is a failure. Try something else. 

Less
P.l.

Horrible

Still waiting for my phone to be shipped a week later...and they already debited my account...BULLSHIT
Christine

HORRIBLE CUSTOMER SERVICE - EXPECT A WAIT TIME OF 8 HOURS - NO JOKING

Received my new phones timely. There is an issue with doing the activation online because it will not accept my AT&T account number so that I can transfer my phone number. I called them at 4:10PM (wait time 2:29-3:41 minutes - yes, 2.5 hours to 3.5 hours). I called at 9PM because I never received a call back. The recording stated I was still in line for a call back (wait time at this point 2:35-3:53 minutes - yes, now 2.5-4.0 hours). I opted to be removed from the call back list because I had to go to bed for work. My phone then started ringing off the hook at 12:15AM - yes 8 hours past the time I originally called. I am now trying to call at 5:35AM, and guess what? Hold time 2 hours. Come on!  Here is the funny thing.  If you want to order service, you will be waiting on for customer service just as long because there is only one phone number.  I can only guess they are hurting themselves and folks will not sign up for service if they have to wait that long.

Received my new phones timely. There is an issue with doing the activation online because it will not accept my AT&T account number so that I can transfer my phone number. I called them at 4:10PM (wait time 2:29-3:41 minutes - yes, 2.5 hours to 3.5 hours). I called at 9PM because I never received a call back. The recording stated I was still in line for a call back (wait time at this point 2:35-3:53 minutes - yes, now 2.5-4.0 hours). I opted to be removed from the call back list because I had to go to bed for work. My phone then started ringing off the hook at 12:15AM - yes 8 hours past the time I originally called. I am now trying to call at 5:35AM, and guess what? Hold time 2 hours. Come on!  Here is the funny thing.  If you want to order service, you will be waiting on for customer service just as long because there is only one phone number.  I can only guess they are hurting themselves and folks will not sign up for service if they have to wait that long.

Less
tlutz

Their customer service sucks

They shipped me a phone without a sim chip and now cannot seem to get me a chip in a day



Xfinity Mobile Question?

Visit the Xfinity Mobile Q&A Forum to get answers, ask a question or help others.