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Voice network: GSM, LTE 700 MHz, VoLTE
Data network: EVDO, LTE

Xfinity Mobile Customer Service

Mailing Address:
Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103

Phone Number:
888-936-4968

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


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Reviews (1/10 Avg. rating)


Darn, there are no reviews yet for this carrier.

Christine

HORRIBLE CUSTOMER SERVICE - EXPECT A WAIT TIME OF 8 HOURS - NO JOKING

Received my new phones timely. There is an issue with doing the activation online because it will not accept my AT&T account number so that I can transfer my phone number. I called them at 4:10PM (wait time 2:29-3:41 minutes - yes, 2.5 hours to 3.5 hours). I called at 9PM because I never r... More

Received my new phones timely. There is an issue with doing the activation online because it will not accept my AT&T account number so that I can transfer my phone number. I called them at 4:10PM (wait time 2:29-3:41 minutes - yes, 2.5 hours to 3.5 hours). I called at 9PM because I never received a call back. The recording stated I was still in line for a call back (wait time at this point 2:35-3:53 minutes - yes, now 2.5-4.0 hours). I opted to be removed from the call back list because I had to go to bed for work. My phone then started ringing off the hook at 12:15AM - yes 8 hours past the time I originally called. I am now trying to call at 5:35AM, and guess what? Hold time 2 hours. Come on!  Here is the funny thing.  If you want to order service, you will be waiting on for customer service just as long because there is only one phone number.  I can only guess they are hurting themselves and folks will not sign up for service if they have to wait that long.

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tlutz

Their customer service sucks

They shipped me a phone without a sim chip and now cannot seem to get me a chip in a day


They shipped me a phone without a sim chip and now cannot seem to get me a chip in a day


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