Info & Contact
Serving more than 59 million subscribers, Sprint is the smallest of the 4 major U.S. mobile carriers. Featuring robust LTE coverage and their famous unlimited data packages, the carrier serves both urban and rural areas.
You’ll find both postpaid and prepaid plans available. Postpaid plans start at $40 per month and run as much as $145 per month for a single line of service. Discounts are available for multi-line plans, making the carrier ideal for families or a group of friends. Prepaid plans cost between $35 and $55 per month with the ability to add features and data to the plans to suit your needs.
24-month device financing is available with approved credit should you need a new phone or wish to upgrade. If you’d like to bring your phone to Sprint, you’ll find support for newer flagship models from most major manufacturers.
Does This Carrier Fit My Needs?
- “Unlimited” data plans for heavy streamers and media fans willing to deal with reduced media quality
- Bring your own device plans available
- No-contract plans available
- Prepaid plans available
- Device financing available
- Multi-line discounts offer substantial savings and easy feature management
- Great roaming add-ons
- “Unlimited” data plans often limit video quality to 480p, reduce music streaming quality and throttle gaming performance
Better Choice Data: Instead of worrying about data fees if you or your family goes over your monthly allotment, Better Choice data packages throttle data speeds until the next billing cycle.
Unlimited Freedom Data: Any data used on your mobile device to stream videos or music, play games or browse the web doesn’t count toward your data allotment. Audio and video content is optimized to ensure that data is always available. You’ll even enjoy an allotment of data specifically for tethering or VPN access!
Sprint Global Roaming: All new plans include unlimited texting and free 2G data in more than 140 countries around the world. Talk time is billed at 20 cents per minute.
Sprint Open World: All new sprint plans include unlimited talk and text in Canada, Mexico and many Latin American countries at no additional charge.
Awards and Recognitions
- Ranked #2 for download speeds in PC Magazine’s 2016 “Fastest Mobile Network” study
- Ranked #2 in J.D. Power’s 2016 “U.S. Wireless Network Quality Performance Study Volume 2” in the West, Southwest, Northeast and Southeast regions
- A- rating from the Better Business Bureau with 28,914 complaints closed in the last 3 years
How is the Network Coverage and Speed?
While they make no claims to percentages, their network spans from coast to coast within the U.S. Through their Sprint Rural Alliance program, they help to bring high-speed 4G access to rural areas. Current program areas include Alaska, West Virginia and Virginia.
Data from OpenSignal breaks down Sprint network types as follows:
- 72% LTE (4G)
- 18% eHRPD (3G)
- 10% EVDO-A (3G)
You can check coverage and network types in your area on their coverage map.
Gathering data from their mobile app, OpenSignal shows that transfer speeds on this network are slower than those on the other main carriers. 4G download speeds averaged 6.3Mbits per second and 4G uploads are at 3.4Mbits per second. 3G speeds are significantly slower at 0.5Mbits per second downloading and 0.6Mbits per second uploading.
Data from PC Magazine’s 2016 study “Fastest Mobile Networks” shows speedier numbers. 4G download speeds in their nationwide test averaged 20.58Mbits per second while uploads clocked in at 6.9Mbits per second--the slowest of the four major carriers.
Findings from Ookla’s United States “SpeedTest Market Report” sit in the middle with 4G download speeds averaging 15.04Mbits per second and uploads toddling along at 4.7Mbits per second.
Do They Charge Roaming Fees?
For most domestic usage, roaming fees are not a concern. On top of their own robust network, partnerships with other carriers ensures comprehensive coverage coast to coast.
All new postpaid plans also include Open World Roaming--providing unlimited talk and text (up to your monthly allotment) and 1GB of high-speed travel data at no additional charge in much of North America.
When traveling abroad, you’ll find fees easy to manage thanks to Sprint Global Roaming-- a feature included on all new postpaid plans. This feature enables unlimited 2G data and texting in more than 140 destinations around the world. Talk time is billed at a flat-rate of 20 cents per minute.
For prepaid plans, roaming is limited to 50 minutes per month.
Do They Charge Long Distance Fees?
On both prepaid and postpaid plans, all domestic calls are billed as local calls regardless of distance.
Fees for international calls vary by location. However, they offer a few add-ons to help reduce the cost of keeping in touch with family and friends abroad:
- Sprint International Connect: Call & Text - For $15 per month, you can enjoy calls to more than 60 countries with no per-minute fees. Unlimited texting is included for more than 180 countries. For those countries not included in the free talk time, reduced rates easily recoup the monthly cost of the add-on compared to per-minute rates.
- Sprint Mexico-Canada Plus - For $5 per month, you can call landline and mobile numbers in both Mexico and Canada. You’ll also enjoy discounted rates to other countries.
- Cuba 20 Plus - For $10 per month, you can enjoy 20 anytime minutes for calls to Cuba and reduced rates to more than 180 countries around the world.
You can find more about specific calling rates and options on the International Services page.
Can I Tether My Phone?
Yes! Not only can you tether with most postpaid plans, there are easy-to-follow guides on the site for popular phone models.
Usage is limited--even on unlimited plans. For most plans, you can enjoy up to 3GB of high-speed data before speeds are throttled to 2G speeds. Should you need more data for tethering, you can add 1GB of high-speed hotspot data to your account for $15.
Can I Rollover Unused Data?
While many of their plans have featured data rollover in the past, the shift toward unlimited data plans and throttling instead of topping off data has eliminated the need for rollover data. As such, it’s discontinued on most new offerings.
If you need to top off your high-speed data in the middle of a billing cycle, be sure to consider how much you need and how it will expire to avoid wasting money.
What Add-ons or Bundles are Available?
On top of the calling, roaming and data add-ons already mentioned, they offer several services and features designed to help you get the most from your mobile phone.
Popular options include:
- Sprint TV: Stream select TV shows, movies and live events direct to your phone for free. Wi-Fi usage allows you to enjoy shows at home without worrying about data usage. Additional options are available with a monthly subscription to Sprint TV Xtra for $9.99 per month.
- NASCAR Mobile: Featuring live coverage of every race, in-car audio streaming and exclusive alternate camera angles, this free app is a Sprint exclusive for NASCAR fans to get into the race.
- Sprint Mobile Controls: For families looking to monitor the phone use of young adults, this $4.99 monthly subscription adds a variety of features to your account.. From whitelists and blacklists to full reports on phone activity, it’s easy to keep an eye on each line and keep your friends and family safe.
- Premium Caller ID: For $2.99 you can see who is calling your phone even if they’re not already in your contacts.
Can I Bring My Own Device?
Yes! However, your experience will vary based on the network support features of your phone.
General requirements include:
- The phone must support a SIM
- The phone must be unlocked
- The phone must not be in the IMEI blacklist or reported stolen
They recommend bringing your phone to a nearby store to ensure compatibility before buying a SIM kit. For more information, consult their Bring Your Own Phone page.
Does This Carrier Require a Credit Check?
There are no credit checks for prepaid service. However, most monthly service agreements and device financing plans will require a credit check. At the time of writing, this is a "hard" credit check. This means the check will likely appear on your credit report.
To run the credit check, the carrier will need:
- Your name
- Current address
In some cases, a government-issued ID--such as a Driver's License, State Identification Card or Passport--is required as well.
NOTE: Credit checks from carriers that pull your credit bureau report may impact your credit score. If you're not sure the best options for your credit profile, we suggest contacting the carrier directly before attempting to obtain service.
For more information on credit check requirements and how they might affect your account, consult their Terms & Conditions.
Do They Charge an Early Termination Fee?
This will depend on your plan and whether you financed your device through Sprint.
On their Early Termination Fee page, they address contract fees, saying:
“If you've entered into a two-year Service Agreement and choose to terminate or cancel your service before your contract ends, you will be charged an early termination fee of up to $350/line for Advanced Devices & up to $200/line for all other devices.”
For subsidized or financed devices, they say:
“Monthly Installments customers who cancel service prior to the completion of the installment agreement will be required to pay the remaining balance on the applicable device.”
Can I Port My Number To or From Sprint?
Yes! They support number porting anywhere where Wireless Local Number Portability is in effect.
Requirements for porting your number include:
- The account you wish to transfer your number from must be active and in good standing
- You must know the name and address on the account
- You must know the account number
- You must provide the last 4 digits of the social security number of the account holder or a corresponding Tax ID
You may also need to know the password or security question for the previous account.
According to their Number Porting page, porting in mobile numbers takes as little as 10 minutes while porting in landline numbers may take up to 5 business days.
Will They Unlock My Phone?
Yes--with limitations. For most devices created after February 2015, Sprint automatically unlocks the phone upon meeting the terms of your contract or finance agreement. However, due to the frequencies used by Sprint, many Sprint-locked phones have trouble operating on other carriers.
Unlocks for international travel are also available with a call to customer care.
For prepaid devices, they recommend calling customer care to determine unlocking eligibility.
For additional questions about pricing, features and coverage, be sure to check our Sprint Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!
If you spot any errors or missing information, please let us know, it's definitely appreciated and will help make this page better for everyone.
Voice network: CDMA 1900 MHz, LTE
Data network: 1xRTT, EVDO Rev. A, LTE
P.O. Box 660075 Dallas, TX 75266-0075
888-211-4727 (or *2 from your cell)
Reviews (6/10 Avg. rating)
Network performance lags other major carriers
Sprint continues to work hard to improve its status among the major carriers, and we saw some evidence of that, both in terms of its second-place finish in our customer-service tests and its aggressively priced unlimited data plan for individuals and families. But Sprint's network continues to be... More
Sprint continues to work hard to improve its status among the major carriers, and we saw some evidence of that, both in terms of its second-place finish in our customer-service tests and its aggressively priced unlimited data plan for individuals and families. But Sprint's network continues to be its undoing: It even finished behind discount carrier MetroPCS in our speed tests, making it hard to recommend Sprint when better options are available.Less
Offers generous service plans and incentives at an affordable monthly rate
Sprint’s 4G LTE network is the weakest of the four major carriers, but when you consider price and phone selection, the value you get for your money is top-tier. If staying under budget is worth slower download speeds and the potential for a few dropped calls, Sprint may well be the best ce... More
Sprint’s 4G LTE network is the weakest of the four major carriers, but when you consider price and phone selection, the value you get for your money is top-tier. If staying under budget is worth slower download speeds and the potential for a few dropped calls, Sprint may well be the best cell phone provider for your family.Less
Sprint’s historic advantage has been not coverage but generosity
Sprint’s historic advantage has been not coverage but generosity. It kept offering unlimited data even as AT&T and Verizon stopped selling it and started trying to claw back old plans, and it still charges such a small premium for unlimited that it might as well be the default option.More
Sprint’s historic advantage has been not coverage but generosity. It kept offering unlimited data even as AT&T and Verizon stopped selling it and started trying to claw back old plans, and it still charges such a small premium for unlimited that it might as well be the default option.Less
BETTER THAN AT&T
I HAVE HAD SPRINT FOR SEVERAL YEARS AND TO DATE, NOT ONE COMPLAINT. THEIR CUSTOMER SERVICE REPRESENTATIVES ARE COURTEOUS AND ACCOMMODATING WITH ANY OF MY CONCERNS OR QUESTIONS.
<p>I HAVE HAD SPRINT FOR SEVERAL YEARS AND TO DATE, NOT ONE COMPLAINT. THEIR CUSTOMER SERVICE REPRESENTATIVES ARE COURTEOUS AND ACCOMMODATING WITH ANY OF MY CONCERNS OR QUESTIONS. <br></p>Less
Strong fast signal, always on lteLess
Because the coverage is widespread and fast on all phones & areas.
WORST COMPANY IN THE HISTORY OF BUSINESS'S
Sprint is the worst cellphone company out on the market. You want to know why......To start i went in and tried their service because they have the try our service for 30 days things and if you dont like it bring it back. So i brought it back because the network is pathetic. I would take me almost 30 seconds to connect the phone call and i couldnt use any of my data unless i was on wifi. So they are charging me for this huge data package that i cant even use because nothing works unless it is on wifi. So when i bring it back they say ok but we dont have your phone. When i first went to Sprint i traded in my Droid 2 from verizon which they only gave me $100 for even though the droid 2 was 3 weeks after the phone itself came out. They said that they had already sent it back to the buy back program and couldnt get my phone back. So i could either go back to verizon without a phone or stay with sprint's horrific network. So i stuck with sprint and it has been the worst choice ever. I constantly get messages on my phone that say "Radio interface shortage" and "Network Busy" that is the worst i can only make phone calls about 70% of the time bc the other 30% the network is busy. So i finally figure out it is my phone and i call them to send me a new phone, they do and when i get the phone and activate it along with put all of my things onto the phone like apps and SD card i realize when i make my 1st phone call the mic on this BRAND NEW PHONE is broke and no one can hear me. O i 4got to tell you how bad their network is. I live about 200 yards away from their closest tower, it is directly in front of my house and yet i need an AIR RAVE in my house to have a signal at all. Needless to say i would rather use the cups and string set up than to ever even think of going to sprint again unless you live in a major city like New York or LA.Less
Greatest Deal In the Cellular Industry!
You can't beat the coverage, price or the speed and clarity of the network. $99 a month for unlimited everything! You can't beat it anywhere!!! Coverage is amazing... others drop and I keep on talking. This is a great service!Less
Avoid at all cost!
I had Sprint for a few years. Was happy with reception but Every month I had to dispute my bill because it was always over what it should have been. The last month that I had enough was when I called to dispute my bill yet again. I got a great customer care rep who reviewed my account. She looked back over past activity and found that even though I had been credited for the company's mistakes in the past, she found over $150 worth of mistakes that past reps had made in crediting me. I had $150 worth of credit at that point and received a letter to the same sffect. Within a week I received a bill for $250. All they say were charges made in the past week, text, internet, pictures, overage charges. I was working much overtime at that time and had no time for my phone. I had used it that month less than any other month (I NEVER went over my minutes-EVER!) I do not text and do not go online with my phone! At that point talking to a rep who refused to listen to anything I had to say I told them to stick it and have never looked back. They are con artists in a corporate disguise. There is no fighting them even if you are right. Stear clear of them at all costs or they will get you too. I have hear to many stories from to many people. Same story, different people.Less
Sprint & Nextel Confusion
Check the cover areas you intend to use your phone. Sprint and Nextel tell me they are still two different companies. I have the Nextel service but my bill comes on Sprint letter head and all the correspondence is from Sprint. Sprint has more coverage area, but I cannot use the Sprint network. Neither Sprint nor Nextel has services in Eastern Kentucky. Nextel offers a competitive price (if you can use it in your area) but they are very difficult to work with. After you talk to their representatives, you leave more confused than before you started. I am looking for a provider that is customer friendly and answers my questions directly and simply and provides coverage where I need it.Less
Resist the temptation...STAY AWAY from Sprint
Hmmm...where to begin.... I placed a call back in February to cancel my service, since my account online said my agreement had been fulfilled back in Dec 2005. Apparantly their records said differently and they told me my agreement was not fulfilled until Sept 2008. Because of the discrepancy and the fact that I had been a Sprint customer FOR 8 YEARS, I refused to pay the termination fee. They offered to 'settle' for $75 fee, and I asked to speak to a supervisor, whom I left a detailed phone message for. A MONTH went by and NOBODY CALLED ME BACK. In the meantime, I was billed an $81 monthy service fee. So I called back and talked to somebody else who put me through to their supervisor. Again, I left a voice mail with my contact information. Loandbehold, NOBODY CALLED ME BACK, so after about 2 weeks and another billing cycle went by and I was charged another $81 monthly fee. So I called back AGAIN (sigh...)... I finally gave in and agreed to pay the $75 if they would refund my last two monthly statements. They agreed and notified me that they would be calling me back within 24 to 72 hours to confirm everything. GUESS WHAT? NOBODY CALLED ME BACK!!! So I called again, and finally got somebody to credit my account with the last two monthly payments, but at this point, I was not willing to pay the $75, so I was transferred to a supervisor and left a voicemail. GUESS WHAT? SURPRISE!!! NOBODY CALLED ME BACK!! So I CALLED AGAIN. This time was put directly through to a supervisor by the name of Tom Brown (employee ID: 200935), who was a) EXTREMELY RUDE b) Refused to answer my question about Sprint's policy about returning phone calls c) Ultimately hung up on me when I started asking more questions about customer service. d) Put a "note" on my account that stated my account would not be closed for less than $150 (when both myself and Sprint already AGREED to settle for $75 a month ago!!!!) What kind of business treats their employees like this? I had tried to settle a month ago for $75 fee and they couldn't take care of it. When I called back TWO MORE TIMES to finally get it settled, instead of seeing the difficulty I've had and waiving the fee, they DOUBLE the termination fee?!?!Less