Reviews (6/10 Avg. rating)
Network performance lags other major carriers
Offers generous service plans and incentives at an affordable monthly rate
Sprint’s historic advantage has been not coverage but generosity
BETTER THAN AT&T
I HAVE HAD SPRINT FOR SEVERAL YEARS AND TO DATE, NOT ONE COMPLAINT. THEIR CUSTOMER SERVICE REPRESENTATIVES ARE COURTEOUS AND ACCOMMODATING WITH ANY OF MY CONCERNS OR QUESTIONS.
<p>I HAVE HAD SPRINT FOR SEVERAL YEARS AND TO DATE, NOT ONE COMPLAINT. THEIR CUSTOMER SERVICE REPRESENTATIVES ARE COURTEOUS AND ACCOMMODATING WITH ANY OF MY CONCERNS OR QUESTIONS. <br></p>Less
Strong fast signal, always on lteLess
Because the coverage is widespread and fast on all phones & areas.
WORST COMPANY IN THE HISTORY OF BUSINESS'S
Sprint is the worst cellphone company out on the market. You want to know why......To start i went in and tried their service because they have the try our service for 30 days things and if you dont like it bring it back. So i brought it back because the network is pathetic. I would take me almost 30 seconds to connect the phone call and i couldnt use any of my data unless i was on wifi. So they are charging me for this huge data package that i cant even use because nothing works unless it is on wifi. So when i bring it back they say ok but we dont have your phone. When i first went to Sprint i traded in my Droid 2 from verizon which they only gave me $100 for even though the droid 2 was 3 weeks after the phone itself came out. They said that they had already sent it back to the buy back program and couldnt get my phone back. So i could either go back to verizon without a phone or stay with sprint's horrific network. So i stuck with sprint and it has been the worst choice ever. I constantly get messages on my phone that say "Radio interface shortage" and "Network Busy" that is the worst i can only make phone calls about 70% of the time bc the other 30% the network is busy. So i finally figure out it is my phone and i call them to send me a new phone, they do and when i get the phone and activate it along with put all of my things onto the phone like apps and SD card i realize when i make my 1st phone call the mic on this BRAND NEW PHONE is broke and no one can hear me. O i 4got to tell you how bad their network is. I live about 200 yards away from their closest tower, it is directly in front of my house and yet i need an AIR RAVE in my house to have a signal at all. Needless to say i would rather use the cups and string set up than to ever even think of going to sprint again unless you live in a major city like New York or LA.Less
Greatest Deal In the Cellular Industry!
You can't beat the coverage, price or the speed and clarity of the network. $99 a month for unlimited everything! You can't beat it anywhere!!! Coverage is amazing... others drop and I keep on talking. This is a great service!Less
Avoid at all cost!
I had Sprint for a few years. Was happy with reception but Every month I had to dispute my bill because it was always over what it should have been. The last month that I had enough was when I called to dispute my bill yet again. I got a great customer care rep who reviewed my account. She looked back over past activity and found that even though I had been credited for the company's mistakes in the past, she found over $150 worth of mistakes that past reps had made in crediting me. I had $150 worth of credit at that point and received a letter to the same sffect. Within a week I received a bill for $250. All they say were charges made in the past week, text, internet, pictures, overage charges. I was working much overtime at that time and had no time for my phone. I had used it that month less than any other month (I NEVER went over my minutes-EVER!) I do not text and do not go online with my phone! At that point talking to a rep who refused to listen to anything I had to say I told them to stick it and have never looked back. They are con artists in a corporate disguise. There is no fighting them even if you are right. Stear clear of them at all costs or they will get you too. I have hear to many stories from to many people. Same story, different people.Less
Sprint & Nextel Confusion
Check the cover areas you intend to use your phone. Sprint and Nextel tell me they are still two different companies. I have the Nextel service but my bill comes on Sprint letter head and all the correspondence is from Sprint. Sprint has more coverage area, but I cannot use the Sprint network. Neither Sprint nor Nextel has services in Eastern Kentucky. Nextel offers a competitive price (if you can use it in your area) but they are very difficult to work with. After you talk to their representatives, you leave more confused than before you started. I am looking for a provider that is customer friendly and answers my questions directly and simply and provides coverage where I need it.Less
Resist the temptation...STAY AWAY from Sprint
Hmmm...where to begin.... I placed a call back in February to cancel my service, since my account online said my agreement had been fulfilled back in Dec 2005. Apparantly their records said differently and they told me my agreement was not fulfilled until Sept 2008. Because of the discrepancy and the fact that I had been a Sprint customer FOR 8 YEARS, I refused to pay the termination fee. They offered to 'settle' for $75 fee, and I asked to speak to a supervisor, whom I left a detailed phone message for. A MONTH went by and NOBODY CALLED ME BACK. In the meantime, I was billed an $81 monthy service fee. So I called back and talked to somebody else who put me through to their supervisor. Again, I left a voice mail with my contact information. Loandbehold, NOBODY CALLED ME BACK, so after about 2 weeks and another billing cycle went by and I was charged another $81 monthly fee. So I called back AGAIN (sigh...)... I finally gave in and agreed to pay the $75 if they would refund my last two monthly statements. They agreed and notified me that they would be calling me back within 24 to 72 hours to confirm everything. GUESS WHAT? NOBODY CALLED ME BACK!!! So I called again, and finally got somebody to credit my account with the last two monthly payments, but at this point, I was not willing to pay the $75, so I was transferred to a supervisor and left a voicemail. GUESS WHAT? SURPRISE!!! NOBODY CALLED ME BACK!! So I CALLED AGAIN. This time was put directly through to a supervisor by the name of Tom Brown (employee ID: 200935), who was a) EXTREMELY RUDE b) Refused to answer my question about Sprint's policy about returning phone calls c) Ultimately hung up on me when I started asking more questions about customer service. d) Put a "note" on my account that stated my account would not be closed for less than $150 (when both myself and Sprint already AGREED to settle for $75 a month ago!!!!) What kind of business treats their employees like this? I had tried to settle a month ago for $75 fee and they couldn't take care of it. When I called back TWO MORE TIMES to finally get it settled, instead of seeing the difficulty I've had and waiving the fee, they DOUBLE the termination fee?!?!Less