Popular Plans


$45 Unlimited
Unlimited
Minutes
Unlimited
Text
Unlimited
Data
$45.00
per month
Compare Compare  
Compare Compare  
 
$14 By The Gig
Unlimited
Minutes
Unlimited
Text
1 GB
Data
$14.00
per month
Compare Compare  
Compare Compare  
 

Popular Phones


Popular Tablets



Voice network: CDMA 800 / 1900 MHz, LTE
Data network: EVDO Rev. A, LTE

Spectrum Mobile Customer Service

Mailing Address:
400 Atlantic Street, 10th Floor Stamford, CT 06901

Phone Number:
833-224-6603

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account


Review Spectrum Mobile:

Help inform others by sharing your experience with Spectrum Mobile

Rate It:

Critic Reviews


MoneySavingPro

Allows you to stay on the Verizon network at a reduced rate

from MoneySavingPro

This provider requires you already have internet with them. In fact, in order to utilize Spectrum Mobile, you must have Spectrum Internet service, purchase a new Spectrum mobile phone, sign up for auto pay, and meet the applicable credit requirements.

Read full review

This provider requires you already have internet with them. In fact, in order to utilize Spectrum Mobile, you must have Spectrum Internet service, purchase a new Spectrum mobile phone, sign up for auto pay, and meet the applicable credit requirements.

Read full review

Less

User Reviews


Lisbeth Alfaro

Dishonest sales

Por telefono me ofrecieron in cancellation department:

free phones , free activation and unlimited data,texts and calls @ $20 each months /each line.

I switched  and I ordered 2 aristos LG 30 +1 LG... And I paid  $111+81 with my debit card.  And they enroll my card in automatic. In 10 days spectrum charge me $222./data plus phones. Immediately I called and cancelled, but I still owe them $506....

More

Por telefono me ofrecieron in cancellation department:

free phones , free activation and unlimited data,texts and calls @ $20 each months /each line.

I switched  and I ordered 2 aristos LG 30 +1 LG... And I paid  $111+81 with my debit card.  And they enroll my card in automatic. In 10 days spectrum charge me $222./data plus phones. Immediately I called and cancelled, but I still owe them $506.

Why ? They did not want the phones back in only  14 days. $906 for nothing . and they  took my money off my card. Less

Dan

Dishonest Sales Practices

I was misled. I recorded the phone call of the sales person & was told that I had 14 days from the date I activate the phone after receiving it to try the service and if dissatisfied I could return the phone for a FULL REFUND. When I called to activate the phone I was then told that the 14 day trial started when they SENT the phone and NOT when I activate. The Customer rep told me this at the very beginning of the activation call because "Most people are confused of the trial period". So since I was clearly misled, I chose to send the phone back for the refund. They kept $50.00 of my refund (claimed it was restocking fee) plus $10.00 activation fee (which I never activated the phone). I ask the sales person before ever agreeing to try the service (I have a recording) WHAT AMOUNT OF MY INITIAL CHARGE ($148.17) WILL NOT BE REFUNDED IF i RETURN THE PHONE? I ask this question twice with the second time being after the sales person confirmed with their supervisor that the fee ($148.17) would be FULLY REFUNDED if I did not damage the phone and returned it within the trial period. They are intentionally misleading consumers. Worse company ever!...

More

I was misled. I recorded the phone call of the sales person & was told that I had 14 days from the date I activate the phone after receiving it to try the service and if dissatisfied I could return the phone for a FULL REFUND. When I called to activate the phone I was then told that the 14 day trial started when they SENT the phone and NOT when I activate. The Customer rep told me this at the very beginning of the activation call because "Most people are confused of the trial period". So since I was clearly misled, I chose to send the phone back for the refund. They kept $50.00 of my refund (claimed it was restocking fee) plus $10.00 activation fee (which I never activated the phone). I ask the sales person before ever agreeing to try the service (I have a recording) WHAT AMOUNT OF MY INITIAL CHARGE ($148.17) WILL NOT BE REFUNDED IF i RETURN THE PHONE? I ask this question twice with the second time being after the sales person confirmed with their supervisor that the fee ($148.17) would be FULLY REFUNDED if I did not damage the phone and returned it within the trial period. They are intentionally misleading consumers. Worse company ever!!

Less
kendra

Salesperson not knowledgable

Sales said we were getting a plan with 16G data usage. However, it was really the plan of $14 per G usage. Returned 3 phones after using two days. Charged $321.

Susan Pence

Only one problem so far

Switching to Spectrum from Verizon was easy. I needed a new iPhone anyway, and the service rep I talked to understood what I wanted and had it went to me in two days. I use very little data so I signed up for the $14 plan. The bill goes to my credit card. The only problem I have is that their outgoing caller is number only. My Verizon service showed my name. My mom won't answer my calls because she doesn't recognize the number!!!

Switching to Spectrum from Verizon was easy. I needed a new iPhone anyway, and the service rep I talked to understood what I wanted and had it went to me in two days. I use very little data so I signed up for the $14 plan. The bill goes to my credit card. The only problem I have is that their outgoing caller is number only. My Verizon service showed my name. My mom won't answer my calls because she doesn't recognize the number!!!

Less
disappointed

Run, don't walk.

They don't know what they're doing. No one in their organization knew the slightest thing about handling cell phones, porting over phone #s or information. They've dived into a new business they know little about and the employees are not trained to handle it. Don't be fooled by the low price.

They don't know what they're doing. No one in their organization knew the slightest thing about handling cell phones, porting over phone #s or information. They've dived into a new business they know little about and the employees are not trained to handle it. Don't be fooled by the low price.

Less
Brit

I hate customer service as they give you a line of bull malarkey

Ordered a phone under duress I might add 

I did not get it as soon as they wished however I got it about a week later I  got the s8 phone within a week it slipped out of my hand & cracked the screen 

They said no problem, it is under warranty a week later I get a new phones week passes I send the other one back and got charged $600+ for the damaged phone...

More

Ordered a phone under duress I might add 

I did not get it as soon as they wished however I got it about a week later I  got the s8 phone within a week it slipped out of my hand & cracked the screen 

They said no problem, it is under warranty a week later I get a new phones week passes I send the other one back and got charged $600+ for the damaged phone

I was told it was to be an rma no one said I was going to be charged 600+ as I  live off of my social security check for food and rent so another phone call ensued 

This time they said we will credit your account in 20 days, 20 + days pass I got no credit now they are saying warranty was only for mfg defects this time they agree I was overcharged but I need a supervisor to approve the overcharge credit then I was told his supervisor needs to check my previous phone records for documentation of the telemarketing phone calls

Bottom line was I am charged  for 2 phones 1 usable 1 that I returned 

Someone should have told me "I was libel for the defective phone, try finding a  phone  repair to replace the glass that got cracked ", but no one did!

Less
Tanya

Customer service

I was with my current carrier since 2001. I switch to spectrum and was mislead from the beginning, The sales agent called me. I did not reach out to spectrum. I was advised to take the cheapest plan. The agent also left off important information,such the auto pay. When I received my first bill, I immediately called spectrum because I was shocked by the overage charges. I  spoke with a CS agent and a supervisor. The supervisor advised me he would have a manager return my call in 24 to 48 hours. After a few days passed I called back and was advised I would be on hold 30 mins to speak with a supervisor. I advised the agent I couldn't hold and she assured me someone would return my call. After a week no one returned my call. I called back only to be on hold for over hour. The supervisor Irlanda I spoke with advised me there was no notes from a previous  supervisor, therefore she couldn't help me. The supervisor was rude would not give me her last name, nor would she transfer me to a manager.  At this point I just want to switch from spectrum back to my old carrier. I am very unhappy after only being with spectrum for a month. Currently I am in the process of calling the corporate office to get this resolved. I have reviewed other customers complaints and this is nothing new spectrum. I received no empathy from the last supervisor.  I know how great customer service looks and Spectrum mobile is the worst. I have my internet and my TV with spectrum and I am considering disconnecting all services....

More

I was with my current carrier since 2001. I switch to spectrum and was mislead from the beginning, The sales agent called me. I did not reach out to spectrum. I was advised to take the cheapest plan. The agent also left off important information,such the auto pay. When I received my first bill, I immediately called spectrum because I was shocked by the overage charges. I  spoke with a CS agent and a supervisor. The supervisor advised me he would have a manager return my call in 24 to 48 hours. After a few days passed I called back and was advised I would be on hold 30 mins to speak with a supervisor. I advised the agent I couldn't hold and she assured me someone would return my call. After a week no one returned my call. I called back only to be on hold for over hour. The supervisor Irlanda I spoke with advised me there was no notes from a previous  supervisor, therefore she couldn't help me. The supervisor was rude would not give me her last name, nor would she transfer me to a manager.  At this point I just want to switch from spectrum back to my old carrier. I am very unhappy after only being with spectrum for a month. Currently I am in the process of calling the corporate office to get this resolved. I have reviewed other customers complaints and this is nothing new spectrum. I received no empathy from the last supervisor.  I know how great customer service looks and Spectrum mobile is the worst. I have my internet and my TV with spectrum and I am considering disconnecting all services.

Less
Dan

Totally incompetent

Decided to start cell phone service as I am a internet  customer with Spectrum. Spent an hour with incompetent sales person but finally wrapped up and provided card number only to find out the phone was not available and would no longer be available. Checked back the next day and "Voila" it's available! Next sales person stated it is available but insisted on a supervisor to make sure and guess what , Not available ….but! you can upgrade to the more expensive version. My advise is don't bother with Spectrum it is a SCAM!!!!!

Decided to start cell phone service as I am a internet  customer with Spectrum. Spent an hour with incompetent sales person but finally wrapped up and provided card number only to find out the phone was not available and would no longer be available. Checked back the next day and "Voila" it's available! Next sales person stated it is available but insisted on a supervisor to make sure and guess what , Not available ….but! you can upgrade to the more expensive version. My advise is don't bother with Spectrum it is a SCAM!!!!!

Less
Christina

Worse experience ever!!!!

Never got to actually experience the service from spectrum mobile because the ordering experience was a nightmare. Decided to give the cell phone service a try since I was happy with the internet service they provided. Called made an order and was told my phone would be delivered in 2 days. That was great because my service for my current phone was due to expire in 2 days. The 2 days came and gone without a phone from spectrum. I called only to find out my order was cancelled and never confirmed. I then decided not to go through the process of ordering another phone because I would have to renew my current service plus pay taxes on the spectrum phone (which by the way I was never told about in the first conversation that I would be charged for this) so that I could have a phone until the new phone arrived in 3-4 days. This was going to cost over 100 dollars and so I decided to not order another phone. Well to my surprise in 4 days my account was charged 54 dollars from spectrum and I got a notice my new phone was going to arrive that day. Several things made me mad. For one I did not authorize spectrum to order the phone or take money out of my account. The other thing that made me mad was I was told the reason my phone was not sent in the first place was because I did not confirm my order by email. So what changed this time? I still not confirm an order, I actually told them not to send me the phone. So I call and explain all this to a customer representative which tells me my money will be refunded and just to deny the package when it arrives. Well its not over. I denied the package and waited on my refund. 18 dollars and some change. That's what they refunded me. They took 54 dollars but only gave back 18 dollars and some change. They owed me 35 dollars. So again I called them to find out why my refund was not fully refunded. The answer I received was they do not refund the restocking fee. At this point I was beyond mad. I then went on a rampage for several minutes on how I DID NOT ASK for the phone to be sent. Well then I was told they would send me a check for the 35 dollars. 2 days later I got an email saying my 35 dollars would be refunded to my account. So I'm thinking ok since I still have internet with them it must be refunded to that account. NO NO NO!!!! 2 weeks later I still don't have a refund. So I call them. They then tell me I would be getting a paper check but it takes 2-3 weeks to get it. Really because it did not take them that long to take the money out of my account without me authorizing them too. So still waiting on this 35 dollars. I would not advise anyone to order a phone through them. Worse experience ever!!!!!...

More

Never got to actually experience the service from spectrum mobile because the ordering experience was a nightmare. Decided to give the cell phone service a try since I was happy with the internet service they provided. Called made an order and was told my phone would be delivered in 2 days. That was great because my service for my current phone was due to expire in 2 days. The 2 days came and gone without a phone from spectrum. I called only to find out my order was cancelled and never confirmed. I then decided not to go through the process of ordering another phone because I would have to renew my current service plus pay taxes on the spectrum phone (which by the way I was never told about in the first conversation that I would be charged for this) so that I could have a phone until the new phone arrived in 3-4 days. This was going to cost over 100 dollars and so I decided to not order another phone. Well to my surprise in 4 days my account was charged 54 dollars from spectrum and I got a notice my new phone was going to arrive that day. Several things made me mad. For one I did not authorize spectrum to order the phone or take money out of my account. The other thing that made me mad was I was told the reason my phone was not sent in the first place was because I did not confirm my order by email. So what changed this time? I still not confirm an order, I actually told them not to send me the phone. So I call and explain all this to a customer representative which tells me my money will be refunded and just to deny the package when it arrives. Well its not over. I denied the package and waited on my refund. 18 dollars and some change. That's what they refunded me. They took 54 dollars but only gave back 18 dollars and some change. They owed me 35 dollars. So again I called them to find out why my refund was not fully refunded. The answer I received was they do not refund the restocking fee. At this point I was beyond mad. I then went on a rampage for several minutes on how I DID NOT ASK for the phone to be sent. Well then I was told they would send me a check for the 35 dollars. 2 days later I got an email saying my 35 dollars would be refunded to my account. So I'm thinking ok since I still have internet with them it must be refunded to that account. NO NO NO!!!! 2 weeks later I still don't have a refund. So I call them. They then tell me I would be getting a paper check but it takes 2-3 weeks to get it. Really because it did not take them that long to take the money out of my account without me authorizing them too. So still waiting on this 35 dollars. I would not advise anyone to order a phone through them. Worse experience ever!!!!!!

Less

Spectrum Mobile Question?

Visit the Spectrum Mobile Q&A Forum to get answers, ask a question or help others.