What You Need to Know
As one of the newest carriers to hit the US, Mint Mobile (formerly Mint SIM) is offering affordable contract-free rates using the power of the T-Mobile network. While their monthly service rates aren’t anything too different from the usual, they offer substantial discounts for paying in advance.
Currently, options include monthly, 3-month, 6-month and 12-month payments. At the one month level, plans range between $35 and $60 per month. At the yearly level, plans range between $16.58 and $33.25 per month.
If you need a new phone, their selection is currently lacking. However, support for most unlocked GSM phones allows you to find a phone on Amazon or bring yours with you by swapping in one of their SIMs.
- Great rates
- Solid network coverage
- No early termination fees
- Bring your own device
- Small phone selection
- No refunds if you switch carriers during your prepaid time
- Single month rates only so-so
- Prepay Discounts: Pay for more service upfront and save on the per-month rate.
- UpRoam: Add roaming credits to your account in $5 to $20 increments to keep billing predictable while enjoying use of your mobile phone abroad.
- Wi-Fi Talk and Text: With a supporting phone, you can enjoy crystal clear calls and fast texting using any open Wi-Fi connection nearby.
Awards and Recognitions
This carrier debuted at the end of 2016. As such, there aren’t many awards and recognitions out there. However, reviews of the service are generally positive and the stability and speeds of the T-Mobile network are already proven.
How is the Network Coverage and Speed?
Mint Mobile uses the T-Mobile network. They claim their 4G LTE network covers 98% of Americans.
You can check coverage and network types for Mint Mobile using their Coverage Map.
T-mobile took 15 of the 36 awards in PC Magazine's 2018 "Fastest Mobile Networks" study based on their 4G transfer speeds and coverage.
This earned them second place in the study.
T-Mobile's network also ranked first in Ookla's "2018 United States Speedtest Market Report" with a SpeedScore of 27.86 -- up from 23.17 in 2017.
In OpenSignal's July 2018 "State of Mobile Networks: USA" report, T-mobile ranked #1 in both 4G uploads and downloads as well as 3G downloads. Download speeds averaged 23Mbps and 3.75Mbps over 4G and 3G. Uploads on the 4G network averaged just shy of 8Mbps.
Do They Charge Roaming Fees?
With coast-to-coast coverage, there’s no worries about roaming in the US.
However, to use your phone outside the country, you’ll need to add UpRoam credits to your account. Available in $5, $10 and $20 increments, these credits allow you to roam in more than 160 countries at a flat rate.
In Canada and Mexico, you’ll pay $0.02 for each outbound SMS and $0.06 per minute for each minute of voice calling. In the rest of the world, you’ll pay $0.05 for each outbound SMS and $0.25 per minute for voice calls.
For more information, consult their International Roaming page.
Do They Charge Long Distance Fees?
For all plans, including domestic long distance at no additional charge. For international calls, you’ll pay a flat per-minute rate depending on your destination.
For a full list of destinations and fees, consult their International Rates page.
Does Mint Mobile Offer Wi-Fi Calling?
Yes. If you have a supported phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.
How About Voice over LTE (VoLTE)?
In September 2018, Mint Mobile added VoLTE support for a range of devices. For iOS devices newer than the iPhone 5S running iOS 12.0 and higher, you just need to update your carrier settings.
Android devices need to be able to enable "Voice and Data" over LTE to use the feature.
For more information, check Mint Mobile's VoLTE FAQs.
Can I Tether My Phone?
No. In Mint Mobile’s Acceptable Use Policy, they say:
“You may use the Mint SIM Service for lawful, proper and appropriate purposes. You may not use our Service or your Device in any way that is illegal, improper or inappropriate. A non-exhaustive list of examples of illegal, improper or inappropriate uses of our Service includes: …
4.9 Use of your Mint SIM device as a modem, or tethering your Mint SIM device to a personal computer or other hardware.”
They further note that they can terminate accounts found to be tethering.
Can I Rollover Unused Data?
No. Mint Mobile plans do not include data rollover
What Add-ons or Bundles are Available?
The only add-ons (beside the UpRoam credits listed above) available through Mint Mobile are data boosts. You can add 1GB to your monthly allotment for $10 or 3GB for $20.
Can I Bring My Own Device?
Yes! You can bring your own device. Unlocked phones must support band 2, 4 and 12 for optimal service.
Do They Require a Credit Check?
No! As a prepaid service provider, Mint Mobile does not require a credit check to start service.
What About Activation and SIM Fees?
Mint Mobile does not charge an activation.
If you bring your own phone or tablet, you'll also need a Mint SIM.
SIM kits are included with any new plan activation for free.
Do They Charge an Early Termination Fee?
Yes and no. While there is no term contract for service, you are paying in advance for your service. They will not refund any prepaid time if you choose to cancel service.
If you’re not sure how the service will work in your area, we recommend signing up for a single month of service before committing to a longer term.
Can I Port My Number To or From Mint Mobile?
Yes! Mint Moible follows all Local Number Portability requirements allowing you to bring your existing landline or mobile phone number to your new account.
General requirements include:
- The account with which the number is associated must be active and in good standing.
- The number must be in an area in which Local Number Portability regulations are in effect.
They recommend calling customer care to start the process. This ensures a smooth transition between providers.
You can find out additional information about the process on their FAQ page.
Will They Unlock My Phone?
All phones sold by Mint Mobile are already unlocked!
For additional questions about pricing, features and coverage, be sure to check our Mint Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!
If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.
Voice network: GSM 850/1900
Data network: GPRS, EDGE, UMTS 1700/1900, LTE 1700
1550 Scenic Avenue, Suite 100, Costa Mesa, California 92626
800-683-7392 (or 611 from your cell)
Review Sources and Citations
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