What You Need to Know


As one of the newest carriers to hit the US, Mint Mobile (formerly Mint SIM) is offering affordable contract-free rates using the power of the T-Mobile network. While their monthly service rates aren’t anything too different from the usual, they offer substantial discounts for paying in advance.

Currently, options include monthly, 3-month, 6-month and 12-month payments. At the one month level, plans range between $35 and $60 per month. At the yearly level, plans range between $16.58 and $33.25 per month.

If you need a new phone, their selection is currently lacking. However, support for most unlocked GSM phones allows you to find a phone on Amazon or bring yours with you by swapping in one of their SIMs.

What’s Good?

  • Great rates
  • Solid network coverage
  • No-contracts
  • No early termination fees
  • Bring your own device

What’s Bad?

  • Small phone selection
  • No refunds if you switch carriers during your prepaid time
  • Single month rates only so-so

Notable Features

  • Prepay Discounts: Pay for more service upfront and save on the per-month rate.
  • UpRoam: Add roaming credits to your account in $5 to $20 increments to keep billing predictable while enjoying use of your mobile phone abroad.
  • Wi-Fi Talk and Text: With a supporting phone, you can enjoy crystal clear calls and fast texting using any open Wi-Fi connection nearby.

Awards and Recognitions

This carrier debuted at the end of 2016. As such, there aren’t many awards and recognitions out there. However, reviews of the service are generally positive and the stability and speeds of the T-Mobile network are already proven.

How is the Network Coverage and Speed?

Mint Mobile uses the T-Mobile network. They claim their 4G LTE network covers 98% of Americans.

You can check coverage and network types for Mint Mobile using their Coverage Map.

T-mobile took 15 of the 36 awards in PC Magazine's 2018 "Fastest Mobile Networks" study based on their 4G transfer speeds and coverage.

This earned them second place in the study.

T-Mobile's network also ranked first in Ookla's "2018 United States Speedtest Market Report" with a SpeedScore of 27.86 -- up from 23.17 in 2017.

In OpenSignal's July 2018 "State of Mobile Networks: USA" report, T-mobile ranked #1 in both 4G uploads and downloads as well as 3G downloads. Download speeds averaged 23Mbps and 3.75Mbps over 4G and 3G. Uploads on the 4G network averaged just shy of 8Mbps.

Do They Charge Roaming Fees?

With coast-to-coast coverage, there’s no worries about roaming in the US.

However, to use your phone outside the country, you’ll need to add UpRoam credits to your account. Available in $5, $10 and $20 increments, these credits allow you to roam in more than 160 countries at a flat rate.

In Canada and Mexico, you’ll pay $0.02 for each outbound SMS and $0.06 per minute for each minute of voice calling. In the rest of the world, you’ll pay $0.05 for each outbound SMS and $0.25 per minute for voice calls.

For more information, consult their International Roaming page.

Do They Charge Long Distance Fees?

For all plans, including domestic long distance at no additional charge. For international calls, you’ll pay a flat per-minute rate depending on your destination.

For a full list of destinations and fees, consult their International Rates page.

Does Mint Mobile Offer Wi-Fi Calling?

Yes. If you have a supported phone, they allow calling over Wi-Fi at no additional charge. They do not currently offer an app for Wi-Fi calling on non-supported phones.

Not sure if your phone is compatible? Consult their Wi-Fi Talk & Text page.

How About Voice over LTE (VoLTE)?

In September 2018, Mint Mobile added VoLTE support for a range of devices. For iOS devices newer than the iPhone 5S running iOS 12.0 and higher, you just need to update your carrier settings.

Android devices need to be able to enable "Voice and Data" over LTE to use the feature.

For more information, check Mint Mobile's VoLTE FAQs.

Can I Tether My Phone?

No. In Mint Mobile’s Acceptable Use Policy, they say:

“You may use the Mint SIM Service for lawful, proper and appropriate purposes. You may not use our Service or your Device in any way that is illegal, improper or inappropriate. A non-exhaustive list of examples of illegal, improper or inappropriate uses of our Service includes: …

4.9 Use of your Mint SIM device as a modem, or tethering your Mint SIM device to a personal computer or other hardware.”

They further note that they can terminate accounts found to be tethering.

Can I Rollover Unused Data?

No. Mint Mobile plans do not include data rollover

What Add-ons or Bundles are Available?

The only add-ons (beside the UpRoam credits listed above) available through Mint Mobile are data boosts. You can add 1GB to your monthly allotment for $10 or 3GB for $20.

Can I Bring My Own Device?

Yes! You can bring your own device. Unlocked phones must support band 2, 4 and 12 for optimal service.

For additional information on requirements or compatibility, got to Mint's bring your own phone page consult their FAQ.

Do They Require a Credit Check?

No! As a prepaid service provider, Mint Mobile does not require a credit check to start service.

What About Activation and SIM Fees?

Mint Mobile does not charge an activation.

If you bring your own phone or tablet, you'll also need a Mint SIM. 

SIM kits are included with any new plan activation for free.

Do They Charge an Early Termination Fee?

Yes and no. While there is no term contract for service, you are paying in advance for your service. They will not refund any prepaid time if you choose to cancel service.

If you’re not sure how the service will work in your area, we recommend signing up for a single month of service before committing to a longer term.

Can I Port My Number To or From Mint Mobile?

Yes! Mint Moible follows all Local Number Portability requirements allowing you to bring your existing landline or mobile phone number to your new account.

General requirements include:

  • The account with which the number is associated must be active and in good standing.
  • The number must be in an area in which Local Number Portability regulations are in effect.

They recommend calling customer care to start the process. This ensures a smooth transition between providers.

You can find out additional information about the process on their FAQ page.

Will They Unlock My Phone?

All phones sold by Mint Mobile are already unlocked!

For additional questions about pricing, features and coverage, be sure to check our Mint Mobile Q&A Forum. It’s filled with questions and answers from people like you looking to get the most out of their mobile service!

If you spot any errors or missing information, please let us know! It's appreciated and will help make this page better for everyone.


Voice network: GSM 850/1900
Data network: GPRS, EDGE, UMTS 1700/1900, LTE 1700

Mint Mobile Customer Service

Mailing Address:
1550 Scenic Avenue, Suite 100, Costa Mesa, California 92626

Phone Number:
844-6468-746 (or 611 from your cell)

Helpful Links

Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account

Review Sources and Citations

Review Mint Mobile:

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Critic Reviews


Android Central

A cheaper, better prepaid cellular plan

from Android Central

Should you use it? Yes. Mint Mobile will work without issue on any phone that supports T-Mobile's network, which is most unlocked phones out there. Most folks will be okay with the 2GB or 5GB plans, but power users can get 10GB per month and still have a great deal. If T-Mobile's coverage works f...More

Should you use it? Yes. Mint Mobile will work without issue on any phone that supports T-Mobile's network, which is most unlocked phones out there. Most folks will be okay with the 2GB or 5GB plans, but power users can get 10GB per month and still have a great deal. If T-Mobile's coverage works for you, using Mint Mobile is an easy way to save money on your cell phone bill.

Read full review

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KnowTechie

A solid option if you want to avoid long-term, confusing phone plans

from KnowTechie

For the price, Mint Mobile is an attractive option. With 2GB of LTE speed data per month for $15 ($23 after promotional period) included it’s a value-packed proposition. Sure, there’s no visual voicemail or some of the other frills of more expensive carriers – but then you’re not paying f...More

For the price, Mint Mobile is an attractive option. With 2GB of LTE speed data per month for $15 ($23 after promotional period) included it’s a value-packed proposition. Sure, there’s no visual voicemail or some of the other frills of more expensive carriers – but then you’re not paying for that. It also worked with all of the phones I have on-hand, which gives it more points in favor.

Read full review

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WhistleOut

Cheap as Fox

from WhistleOut

Mint isn't joking around with their pricing, though, and the service has attracted plenty of subscribers in its brief existence. That includes some of our own employees who recognized Mint's plans as some of the cheapest on the wireless market. It's not all roses though. Since Mint SIM piggyback...More

Mint isn't joking around with their pricing, though, and the service has attracted plenty of subscribers in its brief existence. That includes some of our own employees who recognized Mint's plans as some of the cheapest on the wireless market. It's not all roses though. Since Mint SIM piggybacks on T-Mobile's network, speeds can sometimes be slowed in areas/times of congestion.

Read full review

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The Simple Dollar

Cheap cell phone and data plan at $15 per month

from The Simple Dollar

If you’re looking for a low-cost cell phone plan and live in an area with T-Mobile coverage, Mint SIM is a smart plan to consider. You can get unlimited data, text, and talk for as little as $15 per month with Mint SIM, and you can even bring your own phone. On the flip side, this carrier isn...More

If you’re looking for a low-cost cell phone plan and live in an area with T-Mobile coverage, Mint SIM is a smart plan to consider. You can get unlimited data, text, and talk for as little as $15 per month with Mint SIM, and you can even bring your own phone. On the flip side, this carrier isn’t perfect for everyone. Coverage isn’t offered nationwide, for example, even though it’s pretty broad.

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The Gadgeteer

If saving money is a big concern for you

from The Gadgeteer

If you’re on a budget, definitely check into Mint SIM. As long as your area has good T-Mobile coverage, they are a viable alternative to Verizon, T-Mobile, Sprint, and AT&T.

Read full review

If you’re on a budget, definitely check into Mint SIM. As long as your area has good T-Mobile coverage, they are a viable alternative to Verizon, T-Mobile, Sprint, and AT&T.

Read full review

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Android Guys

Aggressive plans pricing and well worth your consideration

from Android Guys

Carrier plans are not something I personally give a lot of thought to. My family has always been with one of the large carriers and my work gives me a discount on my plan so I’ve been a little complacent. The only thing that holds me back from switching over would be the lack of a “fa...More

Carrier plans are not something I personally give a lot of thought to. My family has always been with one of the large carriers and my work gives me a discount on my plan so I’ve been a little complacent. The only thing that holds me back from switching over would be the lack of a “family style” plan. There is currently no price break for multiple lines. That being said, the prices, if we break them down to a monthly cost, are very aggressive and this only makes things better for us as consumers.

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User Reviews


Mike

Great price but not great coverage.

I joined for the price and started with the 10g data for 25 a month. The price was do able for me since I came from having a trac-fone. I had no problem with coverage in Morrow Ga and had good coverage in downtown Atl where I work. The problem was when I traveled out of town, I have little to no coverage.  Even on the highway, the coverage was lacking. It feels like coverage from yesteryear trying to find a tower that works. Time to find another carrier. 

I joined for the price and started with the 10g data for 25 a month. The price was do able for me since I came from having a trac-fone. I had no problem with coverage in Morrow Ga and had good coverage in downtown Atl where I work. The problem was when I traveled out of town, I have little to no coverage.  Even on the highway, the coverage was lacking. It feels like coverage from yesteryear trying to find a tower that works. Time to find another carrier. 

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Joseph

Bad reception

Bad reception but cheap
RB

For real, stands out as the worst customer service in an industry famous for it.

This would be one star, but in fact, the tech side of Mint is very good. Just never, EVER need customer service. EVER.  I have a 2-month long, ongoing "service" thread, in which they: - asked for my full credit card number to be sent BY EMAIL - Asked for the full user-name and password of my T-Mobi...More
This would be one star, but in fact, the tech side of Mint is very good. Just never, EVER need customer service. EVER.  I have a 2-month long, ongoing "service" thread, in which they: - asked for my full credit card number to be sent BY EMAIL - Asked for the full user-name and password of my T-Mobile account. Again, in open email. - Acknowledged they provided incorrect information that wasted a full month. - Acknowledged they were wrong in earlier telling me I could port an activated SIM. This was the source of ALL the problems. And so much more that you probably would not believe it without the full email thread to read. Just one completely wrong thing after another, and I'm two months further paying full T-Mobile prices AND the Mint cost because they lied/were wrong about fundamental policies of their own company and products. I'd bought a SIM to try it out in a 2-SIM phone, as a secondary for 3 months while I evaluated it's performance against my T-Mobile direct SIM. At the end of that time, I was satisfied (see above re tech side being good). I emailed support, asking if I could just re-up for 6 months, and port the number to this SIM. Their absolutely certain and totally wrong answer: a resounding YES WE CAN! So, I paid for 6 months, and asked them to port the number, as they'd said they ABSOLUTELY CAN!  And... they can't. At all. It took them a mnth, and a dozen emails, before they admitted they could only port a brand new, never-activated SIM. And of course, now I'd paid a month of T-Mobile in addition. At that point, believing they acted in good faith and actually were competent, I offered that they could refund the prorated part (5 months, at that point), and I'd buy a new SIM. They apparently could not grasp the simple concept, so I suggested just refund the entire thing. A month after THAT, and after multiple, "ok, we got this, refund coming soon", they actually have done nothing, and that's with another dozen emails. They do reply, but it's smoke and mirrors. Literally a month after saying the refund was ready, I get an email saying that NOW they can START the refund process. So that's two months, about $180 in T-Mobile fees I've paid because Mint can't figure out simple business processes, and at this point, their refund doesn't even pay the expenses. And, while professional reviewers are milder about it, they universally pan Mint's customer service. This is WAY worse service than you or I are used to even from cable companies. Literally the worst I've seen in 40 years of telecom industry experience. Less

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