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Won’t receive calls or text sometimes

Sometimes calls won’t receive and can’t make outgoing calls. Sometimes text won’t receive and can’t send text.  Data is on, service is on and good and strong connection, airplane is off, picks up WiFi, we restarted phone and factory reset. I just don’t know. 

My umx is turned on but 1 of my contacts all of a sudden wont ring thru it goes straight to cm. What do I do


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