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Why is my Micromax Canvas Xpress 4G not true 4G support?

I'm updating my mobile software....then jio sim not working.. I'm asking jio costomer care. replyd me your headset not true 4g  ..why are my hendset not true 4g support?????

Well, the phone actually supports 4G. But it might be compatible with Jio's 4G network.

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