Why does the screen turn black every time I try to setup voicemail on Doro 824 SmartEasy?

Hi:

I am frustrated.  Every time I try to set up my voicemail on my new Doro 824 the screen turns black before I can follow the instructions.

Your help is appreciated.




Hi Kathy. If you're setting up voicemail thru calling, I'm thinking it may be the proximity sensor triggering to turn off the screen. On the upper side of the phone, on the right of the earpiece, that's the proximity sensor. Is it blocked by a case or dirty or smudged with fingerprints? Try cleaning that part.



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