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Why won't touchscreen respond on the Xiaomi Redmi Note 3?

I have a Xiaomi Redmi Note 3. The touchscreen does not respond when I am using certain apps, for example on Snapchat I can take a photo but the send button does not work. Also for all confirmation boxes, the touchscreen stops working, e.g. I cannot tap yes to confirm deleting a photo. I have tried uninstalling and reinstalling apps and turning phone off and on. No change




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