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Why is the sound very low during calls on Huawei Mate 8?

I have a fairly new hawed mate 8  .  The sounds has gone very low on incoming calls and I cannot hear the caller.  Any ideas please?

Hi Elaine. Maybe you just accidentally lowered the volume. While in a call, please press volume up key to increase the volume of the caller. Also, consider your network coverage. Maybe you have low signal that's why it doesn't sound normal.

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