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Why does my Samsung Galaxy J7 switch off at 50% battery?

My Samsung J7 switched off at 50% all of a sudden and it doesnt come on until the charger is plugged in.I had it checked and they said it is not a hardware or software problem. Can anyone tell what might be the reason?

My samsung on 5 also dies when the battery is 50%, then it will goes 0 %

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