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Recover Completely Deleted Video?

Yesterday I went to the Sprint store to have my phone cleared and deleted so my daughter could sign up on our family plan with another carrier.  We now need to get just a few photos and videos off the phone that were deleted.  Is that even a possibility? Thank you for any information.

Which phone did you have cleared? If it's an Android phone, did you check if the files are synced with Google photos? I can't suggest any file recovery app as I haven't tried any, sorry.

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