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No ring tone in earpiece when calling 3 Network

Recently changed to  virgin Mobile. when I call a number on the 3 network I cannot hear the phone ringing the other end in my earpiece but when the other person answers thats the only indication of connection

Hi Mi. Does it consistently happen all the time? AFAIK, this is a network issue. I'm not using Virgin but have experienced this before, not all the time though.

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