Kyocera Dura Force Pro not ringing on incoming calls

This is a new or reconditioned phone that I received from Verizon and it does not ring when someone

is calling me. Is there something that can be done to fix this problem? I have had 4 of these phones in the last 5 weeks.  Is there something that I can do to make it work if I take it back to Verizon they just

want to give me another Dura Force Pro or act like they are giving me another phone that is better.                 

Shirley Dykes
Shirley Dykes

I'm having the same problem. And, yes, I checked the ring volume and the "Do not disturb" controls. I am wondering if it is the spam blocker that Verizon was promoting last month.

Hi David. Check if your phone is in silent mode or if Do Not Disturb mode is enabled. You might also want to check the ring volume by pressing the volume buttons while in home screen.

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