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Why can't I see caller number or name while getting incoming calls in Lenovo K6 Note?

I can't see caller information during incoming call. I can only hear my ringtone and i even don't know how to attend the call without earphones. Pls help me to solve this issues 

incoming caller id not showing on the screen

Hi Nawin. Please contact your carrier. This looks like an issue that needs fixing from their end.

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