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Why can't I change voicemail on my Doro phone?

I have a doro phone for a dental practice and need to change the voicemail daily, we have only had the phone 6 months and have tried ringing the contact number and left my number, they never got back to me and have tried emailing too. How can I change it because I manage to change it, it just doesn't change it when the phone rings, it stays on an old one we did. Ive tried unplugging it overnight, changing it on the handsfree one and nothing works. please help!

Hi Kerry. Which Doro phone and carrier/network are you using? And by changing voicemail, do you mean voicemail number?

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