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How to react to the BLU Life One X2 not charging?

I just got my blu life one x2. Removing the phone from the box, it was at 1% and then died. It has been charging for a little under two hours now and still it will not turn on. What can I do?

When you plug in the phone, does it show that it is charging? If it does, press and hold volume down button and power button at the same time. Let us know if that works.

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