How to change account number for porting phone number over to complete activation?

I am trying to port my phone number over from Virgin and I THOUGHT that my phone number was my account number because that's what all the emails say but it's not. It's a nine digit number that they hide from you. So I'm trying to get my REAL account number but, in the meantime, I've already paid for the plan and it's stuck in activation. How do I change the account number to the right one in order to finish the activation? thanks

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