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How do I answer a call?

I need help to answer phone calls when the screen is in idle mode but phone is on. The screen is dark and looks like it needs to be swiped up, but when I do this I lose the call. I can usually answer it ok when it displays at the top of screen answer this call. But I have missed loads of calls when the screen is not active at the time. what do I need to do please

    Hi Ann. From a locked screen, swipe up the phone icon to answer a call.

    From an unlocked screen, tap the phone icon to answer.

    For more info, you can visit Doro 8035 page and download the manual.

    Hi Ann. What kind of phone do you have? What model?

    Not the answer you were looking for?