Why won't dual app work on some apps on my Xiaomi Redmi 3s?

Hello, I'm using xiaomi 3s, I'd like to ask about dual app. I was able to play hayday with dual app, but why is it whenever I try to play simcity buildit the duplicate app is often not responding. It's just the screen is stuck after a few seconds and I can't do anything except go back home. The phone didn't inform me whether it crashed or not, and there was also no pop-up saying it's not responding (and the choice to wait or close). Please help!

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