Hi Charles, you might find that it depends on what kind of damage has been incurred to the Doro PhoneEasy 612. Usually, there is a short period where any damage or defect that manifests after leaving the store or receiving the phone at home for first-time use warrants an outright replacement (like, say, 7-14 days). And then repair service is usually made available for at least a year. You'd have to take the phone itself directly to a service center to get a more definitive answer. We hope this helped clear some things up!