Why can't I hear Alcatel One Touch Fierce XL ring on incoming calls?

Cant hear phone ring on incoming calls,I have n Alcatel one touch Fierce xl

Volume is up all the way phone does not ring no more

Hi Jesse. Maybe you are in silent mode. While in home screen, press volume up key. A volume bar will appear, max it to the right. Try calling your phone to check if it rings now.

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