Can you unlock the Jitterbug smartphone?

Ingrid Scott
Ingrid Scott

I recently sent a Jitterbug phone to a friend in another state who’s in a nursing home.  She can’t unlock it.  How can I help her long distance if I know the IMEI code? Is there a step-by-step process you can tell me?  Please help.  She’s intelligent and so isolated.  Thank you.

They told me that there jitterbug smartphone isn’t locked

We tried to get greatcall to unlock a jitterbug for use on another plan and they said they could not (would not) do it

The phones are locked. You can contact GreatCall if you want to unlock your Jitterbug phone.

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