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Why can't I receive picture message on my Alcatel One Touch Speakeasy?

I can take pics & can send mms(pic) messages. To receive pic message, I get text saying delete or get. I select "get" but sticks on "100% receiving message" & never displays pic. Data is on, airplane mode off, updated prl & firmware & data profile, netguard is off.




Hi Catherine. When trying to download the attached picture, try to enable data connection. Check if the image downloads.



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