Anonymous 2 years ago ago

If you have problems with the Coolpad Quattro 4G, where can you go for support, replacement or repairs?

  • The Informr Team 2 years ago

    Problems? That sucks! Sorry to hear. If your Coolpad Quattro 4G needs a little TLC, you have a couple options. You could contact the store where you originally purchased the device or you could contact Yulong directly. Your eligibility for repair, replacement or support may depend on the warranty period remaining. Good luck!

  • patrickgolden about 1 year ago

    what would cause my touch screen to be totally unresponsive i cannot answer calls i cant even turn phone off i pulled the battery out for a few minutes and when i reinstalled battery
    my screen worked for a few phone calls and then returned to the unresponsive mode i tried removing battery a second time but it did not work this time is there something i can do to fix this problem ive only had this phone since november 19 of this year 2012 not even 60 days and for the price i paid i will be switching to another phone service provider if i cant get this problem resolved. can u help me with this

  • anthonyfromftw about 1 year ago

    I have the Quattro also and I love the phone but now it will not charge. At first I just had to keep the plug at a certain angle and it would charge but now no matter what I do it simply will not charge. And it's not the plug, I've tried others. I think it has something to do with the jack on the phone itself. I'm going back to MetroPC in the morning and see what they'll do. Anyone else having this type of problem? What have you tried?

  • Carol about 1 year ago

    Yes, my Quattro won't charge either! Going in the morning to the corporate store to see what they say. The only address on the Yulong (manufacturer' ) website is in China, so it's not likely that I'd get affordable servicing. If Metro doesn't resolve the problem, I'm switching carriers. I've had Metro for a long time (about 5 years), and there's been too many problems to keep going on like this.

  • art about 1 year ago

    my cool pad cant accept radio signals it has a red circle above the signal bars can this be fixed

  • Ananda about 1 year ago

    Me too.

  • kim_14522 about 1 year ago

    i have the coolpad and for some reason its not charging i put it to charge and it charges for a while then it says its complete charged after a little while of using it and automataclly has low battery what do i do?

  • yunior about 1 year ago

    4G isn't working on my violas help

  • yunior about 1 year ago

    4G not working please help me

  • Karrie about 1 year ago

    I have 2 Coolpads and they both have the same issue! They will not charge either!!!

  • LT about 1 year ago

    Sounds like faulty manufacturing. I've read enough of these reviews to decide THAT is NOT the phone to get :-)

  • Jaela about 1 year ago

    I've had a coolpad since March and last week I bought an entirely new charger, after reading these comments I've figured out that the problemnis actually the phone. Ugh. So tired of Metro PCS phones.

  • FrustratedWithPhone about 1 year ago

    I'm having the exact same issue, but had another too.
    Feb 2013: Bought phone
    March: Microphone stopped working (no one could hear me talk, but I could hear them fine) I go to the corporate store and get a replacement.
    Early July: Phone seems to only charge if the cord is at a certain angle. I even bought a new USB cord thinking it was the cord's problem. It was not.
    Late July: Phone is plugged into the charger for half a day, but still says only 50%.
    Recent: Phone blacks out all of the sudden even though it shows plenty of charge. I plug it in, it won't respond. If I move the cord around, it might say "low battery" or show it charging. When I try again to turn it on by pressing the "on" button, it shows no response, the screen is black.
    Today: Going to my local Metro and asking to activate my old phone.
    I AM SOOOOOO DONE WITH MY COOLPAD 4G QUATTRO. I loved it in February and hated it by August. SAD!

  • myvideoplayerblinks about 1 year ago

    Out of the clear blue sky my video player flashes unceasingly when I try to play any videos except for netflix. Any ideas?

  • Barbara_34707 11 months ago

    My coolpad is about 8 months old.. The screen went black. I can hear sound but cannot make or answer calls. Metro PCS said there is water damage and will not honor guarantee. Can screen be replaced ? Where can I get the part and can I do it myself?

  • nobody can hear me 11 months ago

    My wife has a coolpad phone and just out of the blue she can't be heard by anyone on the other end of her calls both incoming and outgoing. I think its a problem with the mic in the phone. has anyone else had this problem? and what should I do?

  • Jocelyn 10 months ago

    This phone is trash. metro stopped carrying it around May of 2013. So if anything is wrong with your phone and you have insurance they will make you pay a deductible and give you a replacement phone. Originally it was some kind of LG now they're doing one of the lesser known Samsung Galaxy phones. My advice, only go with major brand cell phones. Every year around black Friday Metro introduces some deal for cool phones and they usually turn out to be crap. metro notices it and stops distributing the phones all together around 5-6 months later, robbing you out of any replacement for a manufacturers defect, or the cheap deductible you have to pay to replace your phone. If you still want to replace your phone they offer a more expensive phone, ie a higher deductible and that is how they rip you off. This phone is no different, stick to LG, Samsung, Windows, etc. They may be more expensive, but it is definitely worth it in the end

  • tawana 9 months ago

    Coolpad headset display want go off sceeen.

  • Keith B 9 months ago

    My coolpad wont accept text messages or show voice mail notifications. what can i do to resolve this problem?

  • Gary_71249 8 months ago

    My CoolPad does not ring on incoming cools. all other applications sound is good. any ideas.

  • mitchell woltanski 8 months ago

    I must say, I bought the quatro 4g at a rediculously good price. Now , im having problems with charging to full capacity, and if my phone is at 75% as soon ad I reboot my phone, its at 0% Im just gonna go to boost mobile and get a new phone.....see ya Metro!

  • MARCY 7 months ago

    I have a quatro cool pad phone. Cant find a car charger that will work

  • If car charger works with other phones, it's a possibility that the problem lies in your phone. You might want to get your phone checked to confirm.

  • tone 7 months ago

    The problem with your Coolpad Quattro for MetroPCS is in fact already stated metro pcs switch to boost Mobile and the problem will be fixed immediately

  • K3insane 2 months ago

    I did a hard reset on the phone cause it would randomly push buttons without me touching them. After reset it still is happeing HELP!!!!

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