Bluetooth: your PC needs a Bluetooth adapter. Most newer laptops (since about 2010) have Bluetooth built in; tower/desktop PCs generally do not have built in Bluetooth (a few do, check the "device manager" for Bluetooth devices on your laptop or desktop). If the PC does not have a built in BT adapater, you need to buy a USB Bluetooth adapter, usually about $20-$30 US. Once it's installed CORRECTLY with all drivers and software, make sure your C395 phone has BT enabled, and "My Visibility" is on. Then use the PC BT software to scan for the phone, you may also have to use the "Search New Device" feature in your phone's BT menu. Eventually, the PC and phone will (hopefully) communicate and you can then transfer your pics, etc. You'll need to install the LG USB Mobile Driver before doing ANYTHING. Use this link for LG support & downloads: http://www.lg.com/us/support/software-manuals Then locate the c395 on the menu and download the USB driver; it may not be needed but I got nothing accomplished until I installed this driver; I think the USB driver should be installed, it won't hurt anything... be sure the phone is connected before installing the USB driver or else the PC will appear to lock up at the end of the driver install. Oh... one other thing that may not matter, but I installed the Microsoft MPT driver too. Search it out, it's free from Microsoft, I don't know if it made a difference in the whole scheme of things, but it didn't hurt anything either. All this was done on Windows7 Home Premium 64bit. Good luck, I hope this helps someone, somewhere.